ISO9000, consultants and paradoxes: a sociological analysis of quality assurance and human resource techniques

Vasconcelos, Isabella Freitas Gouveia de; Vasconcelos, Flávio Carvalho de

doi:10.1590/s1415-65552003000100009

Cited by 13 publications

(22 citation statements)

References 6 publications

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“…Beck and Walgenbach 2005; Boiral 2007; Boiral and Amara 2009; Guler et al . 2002; Vasconcelos and Vasconcelos 2003). Third, for several authors, normative isomorphism occurs when an accreditation institution has the right to evaluate and inspect other organizations, granting the use of a seal or label certifying that the authorized organization follows the processes prescribed by the authorizer, and certificates such as ISO 9001 and ISO 14001 fall into this category (Guler et al .…”

Section: Approaches To the Academic Study Of Meta‐standardsmentioning

confidence: 99%

ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards*

Saizarbitoria

Boiral

2012

Int J Management Reviews

353

281

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Management system standards, also called meta-standards, have been adopted by an increasing number of organizations across the world. Although these management system standards are based on the same type of management principles and institutional arrangements, the literature remains scattered, with diverse studies focused on specific standards and published in various journals. The main objective of this paper is to analyse the academic research on meta-standards through an integrative review intended to shed light on the main conclusions and substantial advances made in this area. This integrative review focuses more specifically on the two main meta-standards which have been adopted by more than 1.3 million organizations worldwide: ISO 14001 and ISO 9001.The paper contributes insights into the main streams of the literature and current knowledge gaps to be addressed in future research on the various issues related to meta-standards: global governance, diffusion processes, motivations, benefits of adoption and impacts on performance, internalization, integration, consultancy and auditing.*This article is a result of a Research Project funded by the Basque Autonomous Government (GIC 10/89) and the Spanish Ministry for Education and Science (ECO2009-12754). The authors wish to express their sincere thanks to the Co-Editor-in-Chief of IJMR Oswald Jones and to the three reviewers for their assistance; their constructive criticism and suggestions helped us to improve and develop the paper substantively.

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Section: Approaches To the Academic Study Of Meta‐standardsmentioning

confidence: 99%

ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards*

Saizarbitoria

Boiral

2012

Int J Management Reviews

353

281

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“…This trend can be described as mimetic isomorphism (DiMaggio & Powell, 1983), which is created by a desire for support and legitimacy within the institutional fields, in which these organizations operate (Vasconcelos & Vasconcelos, 2003). In other words, mimetic isomorphism arises where organizations imitate the behaviour of others (Rosenkopf & Abrahamson, 1999).…”

Section: Motivations For Adoption Of Iso 9000 Family Of Standardsmentioning

confidence: 99%

Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria

Georgiev

2015

JIEM

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Abstract:Purpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal/external motivations perspective, or the so-called dual model. Design/methodology/approach:This study is based on a mixed method research approach, which employed two interviews with experts in the field of quality management at the exploratory stage, and a survey involving 127 companies at the descriptive stage.Findings: This study claims that enhanced company image and competitiveness -an external motivation -is the leading motivational factor for ISO 9001 certification in Bulgaria. At the same time, our primary investigation reveals that Bulgarian firms are not predominantly externally driven, for internal motivations including process improvement an d product quality improvement seem to be an important driver for ISO 9001 certification. Last but not least, this research asserts that enhanced company image and competitiveness has a stronger impact on the motivations for ISO 9001 certification than customer and supplier pressure, which is in line with previous research works on developing economy economies such as Bulgaria. Finally, our study indicates a moderate, yet positive correlation between motivations for and benefits of ISO 9001 certification.-1020-Journal of Industrial Engineering and Management -http://dx.doi.org/10.3926/jiem.1355Social implications: This research work casts some light on the evolution of quality management in Bulgaria since the end of communism, which can serve as an important foundation for the better understanding of quality management in former communist economies in general and Eastern European states in particular.Originality/value: Derived from the acute gap between ISO studies in Western and former communist economies, this research work presents one of the first official, international studies in the field of ISO certification in Bulgaria, and more precisely, a paper describing the motives for ISO 9001 certification among Bulgarian businesses.

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“…Si bien la mayor parte de los estudios sobre la adopción de ISO 9001 asumen la adopción homogénea, es decir, se basan en la evidencia de que la empresa cuente o no con la certifi cación por tercera parte como único criterio de que se haya adoptado las prácticas asociadas al estándar, esta perspectiva cuenta con limitaciones que ya han sido apuntadas hace algunos años por unos pocos autores con base en evidencia empírica, tanto cualitativa (Boiral, 2003;Vasconcelos y Vasconcelos, 2003), como cuantitativa (Naveh y Marcus, 2004). Entre otras, relacionadas con el hecho de considerar a las organizaciones que adoptan este tipo de estándares como actores pasivos que responden a presiones y expectativas externas y no constatar, en cambio, el comportamiento organizativo heterogéneo que se produce ante presiones isomórfi cas (Vasconcelos y Vasconcelos, 2003;Yin y Schmeidler, 2008).…”

Section: Interiorización De Iso 9001unclassified

“…Entre otras, relacionadas con el hecho de considerar a las organizaciones que adoptan este tipo de estándares como actores pasivos que responden a presiones y expectativas externas y no constatar, en cambio, el comportamiento organizativo heterogéneo que se produce ante presiones isomórfi cas (Vasconcelos y Vasconcelos, 2003;Yin y Schmeidler, 2008).…”

Section: Interiorización De Iso 9001unclassified

Interiorización deISO9001 y eficiencia en costes. Un estudio de casos

Saizarbitoria

2010

Spanish Journal of Finance and Accounting / Revista Española de

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. Universidad del País Vasco RESUMEN En este trabajo se analiza la relación existente entre el modo en que se interioriza el estándar ISO 9001 y la mejora de la efi ciencia en costes. Se trata de un aspecto que no ha sido sufi cientemente analizado en trabajos previos de la literatura, que, por un lado, suelen asumir el principio de adopción homogénea del estándar, y, por otro lado, suelen centrarse en otras medidas del desempeño empresarial. Además, dichas investigaciones suelen basarse en la opinión ofrecida únicamente por los directivos de las empresas que adoptan el estándar.En el artículo se proponen nuevos elementos de categorización para los conceptos de interiorización y efi ciencia en costes relacionados con ISO 9001, inferidos de un estudio de casos llevado a cabo en organizaciones de sectores diversos, para el que se contó con la participación de diferentes grupos de interés internos de la empresa (directivos, mandos intermedios y empleados). Las conclusiones del artículo, que incluyen una serie de proposiciones susceptibles de ser contrastadas en futuros trabajos, pueden resultar de interés tanto para los investigadores de esta línea de trabajo, como para los propios profesionales implicados en la adopción del estándar. PALABRAS CLAVE Gestión de la calidad; ISO 9001; Efi ciencia en costes; Interiorización.ABSTRACT This article analyzes the relationship between internalization of ISO 9001 and cost efficiency. This is an issue that has not been analyzed in previous works of the literature, since, on the one hand, the majority of the works tend to assume the principle of homogenous adoption of the standard, and, on the other hand, they tend to focus on other measures of business performance. Moreover, those works use to be based only on the opinion of the managers that adopt the standard.Thus, new insights for the categorization of both the concepts of internalization and cost effi ciency associated with ISO 9001 are proposed in the article, based on an extensive case study survey carried out in organizations from very different sectors and analyzed from the perspective of a number of internal stakeholders of the companies (general managers, middle managers and employees). The fi ndings are aimed to be of the interest of the researchers of the fi eld, as well as of the practitioners involved in the adoption of the standard. Propositions are made in relation to the main conclusions in other to set alternatives for further research. * Agradecimientos: Este artículo se ha realizado en el marco del Grupo de Investigación del Sistema Universitario Vasco IT423-10, fi nanciado por el Gobierno Vasco. El autor desea agradecer la disposición de todas las empresas y personas que han colaborado en la investigación. Agradece, asimismo, la colaboración de German Arana, Erlantz Allur y Aitziber Yeregui en el extenso trabajo de campo realizado. Finalmente, agradece las sugerencias y comentarios realizados por los revisores anónimos de la revista. ** Autor para correspondencia: Iñaki Heras-Saizarbitoria, Departamento Ah...

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ISO9000, consultants and paradoxes: a sociological analysis of quality assurance and human resource techniques

Cited by 13 publications

References 6 publications

ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards*

ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards*

Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria

Interiorización deISO9001 y eficiencia en costes. Un estudio de casos

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