ISO 9001 and ISO/IEC 17025

Abstract

Purpose According to the ISO 9001 standard, all the certified companies should calibrate their measuring equipment. By doing so, companies can guarantee, with rigor and quality, its measurement and use reliable data for monitoring the quality of their products. However, a metrology laboratory is not required to have an ISO 9001 certification or ISO/IEC 17025 accreditation. At this moment, there are companies with their quality management systems certified according to the ISO 9001 standard which have metrology laboratories to make internal checks of their measuring equipment. On the other hand, there are companies with ISO/IEC 17025-accredited laboratories. Finally, there are companies that have their QMS certified according to ISO 9001 and also their metrology laboratory accredited by ISO/IEC 17025. In this case the metrology laboratory must comply with the requirements of both standards. Thus, the purpose of this paper is to analyze the level of importance of the ISO 9001 and ISO/IEC 17025 standards from the perspective of a metrology laboratory. Design/methodology/approach The research methodology used to conduct this research was supported in case studies that had been carried out in nine metrology laboratories. The information was gathered based on semi-structured interviews. Findings After an analysis and discussion over the data obtained, the authors verified that the impact on customer perception is significantly positive, if the metrology laboratory is simultaneous certified and accredited. Originality/value From the laboratories perspective, the issue analyzed in this paper is of the utmost importance and the aim is to give the contribution in order to clarify this kind of organizations of which could be the best option for their context.

Maturity Model for Sustainability Assessment of Chemical Analyses Laboratories in Public Higher Education Institutions

“…Concerning implementing management systems in laboratories, it was possible to verify discussions on the quality of management and operations. The articles dealt with the benefits of adopting the ISO 9001 and ISO 17025 standards [49,50], critical analysis [51,52], and even describing implementation steps [52][53][54][55]. Only one article addressed the impact of normative standards [11,40,41,43,56] on chemical analyses activities linked to science and technology [57].…”

“…It can also be observed that almost half of the laboratory managers (47.6% of private The number of laboratory employees may be considered an impediment to adopting one or more normative systems. Barradas and Sampaio [52] observe that, among the benefits of adopting standard ISO 17025, there is an increase in the number of clients and the resulting increase in the laboratory's workload, which reflects customer's demands for accredited calibrations. This could represent a need to expand the workforce, depending on an analysis of the return on the investment.…”

“…The ISO 17025 standard aims to promote confidence in the operation of laboratories and contains requirements that allow it to demonstrate that laboratories operate competently and can generate valid results [40]. According Sampaio and Barradas [52], the accreditation of a laboratory further increases the organization's performance through a better control of laboratory procedures, thus improving its potential due to increased The ISO 17025 standard aims to promote confidence in the operation of laboratories and contains requirements that allow it to demonstrate that laboratories operate competently and can generate valid results [40]. According Sampaio and Barradas [52], the accreditation of a laboratory further increases the organization's performance through a better control of laboratory procedures, thus improving its potential due to increased customer satisfaction.…”

Lean and metrology: a systematic review and bibliometric analysis of the scientific literature from the last 20 years

“…http: //www.ijmp.jor.br v. 11, n. 5, Special Edition IFLOG 2019ISSN: 2236-269X DOI: 10.14807/ijmp.v11i5.1280 and incorporating important aspects of ISO 9001, this accreditation ensures the competence not only of the measurement system but also of the professionals responsible (BARRADAS;SAMPAIO, 2017;INMETRO, 2019;KARTHIYAYINI;RAJENDRAN, 2017).…”

“…Data from the Brazilian Calibration Network state that there are about 428 duly certified calibrations and testing laboratories, of which 59 are in the state of Rio de Janeiro, concentrating the second largest quantity in the country (INMETRO, 2019). To guarantee the quality and reliability of the service provided, accreditation is a fundamental step (BARRADAS;SAMPAIO, 2017;INMETRO, 2019). Based on ISO 17025…”