ISO 9000 and the U.S. Construction Industry

Chini, Abdol R.; Valdez, Hector E.

doi:10.1061/(asce)0742-597x(2003)19:2(69)

Cited by 71 publications

(40 citation statements)

References 8 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…They underscore the problems, such as applicability to different industries (Tam et al, 2000), a high volume of paperwork (Chini and Valdez, 2003), lack of flexibility and poor compatibility with other management systems (Dick, 2000;Wilkinson and Dale, 2002). Terziovski et al (2003) found that ISO 9000 certification did not have a significantly positive relationship with organizational performance.…”

Section: Introductionmentioning

confidence: 99%

Overcoming barriers to sustainable implementation of the ISO 9001 system

Zeng

Tian²,

Tam³

2007

Managerial Auditing Journal

View full text Add to dashboard Cite

Purpose -This study aims to explore the barriers to implementation of ISO 9000 in China, and to identify how these barriers can be overcome. Design/methodology/approach -Using a structural questionnaire survey, this paper examines the main barriers for enterprises in effective implementation of the ISO 9001 standard. Findings -This paper highlights the problems in implementing the standard, which determines the sustainable implementation, including: short-sighted goal for "getting certified"; over-expectation on the ISO 9001 standard; mandatory requirement (not wholehearted commitment) in some industries; and following others (the trend) in certification. With regard to the effective audit of the ISO 9001 standard, the main problems were explored, including: lack of commitment from some certifying bodies; excessive competition between certifying bodies; and offering of a total packaged service from consultancy to certification by certifying bodies. Practical implications -The ISO 9000 series have permeated into all industrial sectors. Although there are many stories of successful adoption of ISO 9001, problems in implementing the standards need to be explored, which may affect the sustainable implementation. Originality/value -Based on the analysis, the paper proposes that the government should improve the legal framework and enforcement schemes to strengthen supervision and control for effective auditing of ISO 9000 standards.

show abstract

Section: Introductionmentioning

confidence: 99%

Overcoming barriers to sustainable implementation of the ISO 9001 system

Zeng

Tian²,

Tam³

2007

Managerial Auditing Journal

View full text Add to dashboard Cite

show abstract

“…The construction end product is not a repetitive unit, but an endeavour that may be unique in its design and composition. Internal and external factors such as community response, construction cost, and time of delivery must be addressed in the design and construction of a building (Chini and Valdez, 2003). It is also pointed out by Turk (2006) that "unlike other industries, the products and services in the construction industry are unique or in other words, not repetitive.…”

Section: Problems Benefits and Objectives Of Implementing The Qmsmentioning

confidence: 99%

“…An equitative balance among these three aspects is considered as ideal. However, quality may be the first of these components to be disregarded or sacrificed in favor of increased cost savings and time reductions (Chini and Valdez, 2003;Egemen and Mohamed, 2006;Turk, 2006;Roy et al, 2005;Tam et al, 2000;Rwelamila et al, 1995).…”

Section: Construction Need To Qualitymentioning

confidence: 99%

Performance measurement in a quality management system

2011

View full text Add to dashboard Cite

Certification to quality assurance standards has become a must for many construction companies nowadays to be able to survive in highly competitive market.Companies face some difficulties while deploying a quality management system. On the other hand and from resource management point of view, resource utilization should be optimized both in company and its projects. This optimization is sought to be cost saving and time reduction while enhancing quality in many recent studies.The main challenge in resource optimization is employees' and workers' low morale and their resistance against organizational change. In order to overcome this problem and creating a motive environment in construction companies, a robust decision support tool is needed to efficiently and objectively measure and monitor employee performances.The core research objectives of this study are to: (1) overcome main pitfalls of quality management system deployment including large amount of paperwork, unstructured documentation, improper communication, and low employee morale;(2) formulate a conceptual framework to quantify employee performances based on three management factors of time, cost, and quality to be used as a basis for motivation system; and (3) develop an online office automation system using web and database capabilities of Microsoft Visual Studio .NET 2008 that simultaneously aims to optimize resource utilization.First, an extensive literature survey was conducted and through a questionnaire survey, the research methodology was designed.iv Second, a performance measurement framework was developed to enable efficient and effective resource utilization in construction projects and companies. The framework incorporates three management factors of time, cost, and quality and objectively quantifies each employee's performance. It was aimed to reduce the subjectivity of performance calculations through quantifying work quality. The performance factors could be further employed as a motivation tool for employees while being used as a performance monitoring decision tool for manager.Third, a prototype web-based office automation system was developed to enable the integration of the research developments of this study with information technology to facilitate its adoption in the construction companies. The system is designed to: (1)

show abstract

“…Some clients have underestimated the impacts of substandard consultancy service to the success of a construction project ( Barber et al , 2000 ). Many delays, cost overruns, reworks, variations, claims and disputes can be traced back to erroneous design, poor contract administration or lax supervision of the client ' s representative ( Chini and Valdez, 2003 ). Furthermore, the production processes of construction projects are generally non-standardized; hence, it is diffi cult to ensure quality.…”

Section: Introductionmentioning

confidence: 99%