Islamic banks

Amin, Muslim; Isa, Zaidi; Fontaine, Rodrigue Ancelot Harvey

doi:10.1108/02652321311298627

Cited by 194 publications

(94 citation statements)

References 72 publications

(86 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…With the value of CR = 5.582> t-table = 1.96 or p = 0.000 <Î ± = 0.05, the null hypothesis is rejected, and the alternative hypothesis is accepted, so it can be concluded that the Customer Relations has a significant effect on Customer Loyalty. This finding was corroborated by Amin et al (2013) Anabila and Awunyo-Vitor (2013) and Quoquab et al (2014) who found that Customer Relations had a significant influence on Customer Loyalty.…”

Section: Figure 1 Research Modelmentioning

confidence: 57%

“…The magnitude of the influence of the Bank's image on Customer Loyalty 11.90%, with a CR value of 5.417 and a p-value of 0,000 CR value of 5.417> t-table = 1.96 or an amount of p = 0,000 <Î ± = 0.05 then the null hypothesis is rejected, and alternative hypotheses are accepted, so it can be concluded that Brand Image has a significant influence on Customer Loyalty. (Amin et al, 2013;Anabila and Awunyo-Vitor, 2013;Quoquab et al, 2014) found that the Bank's image had a significant influence on customer loyalty. The Bank's image has the most significant influence compared to other variables on customer loyalty, which is 11.9%.…”

Section: Figure 1 Research Modelmentioning

confidence: 99%

“…Previous research conducted (Amin et al, 2013;Bahoosh et al, 2014) examined the effect of sharia bank service quality on sharia bank customer loyalty, sharia bank brand image on sharia bank customer loyalty and sharia bank image with customer loyalty. No effects on bank service quality, brand image, and bank image were observed simultaneously.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Influence between Banking Service Quality and Brand Image Against Customer Relationship and Loyalty in Sharia Bank

Riyadi¹

2019

ERSJ

View full text Add to dashboard Cite

Purpose:The study aims to analyze the influence of bank service quality, brand image and bank image in relation to its priority customer and the implications of a Sharia bank. Design/Methodology/Approach: The study used a combination of quantitative and qualitative research methodology. Quantitative research is a systematic study of the parts and phenomena and their relationships while qualitative research is known as a research method that aims to develop new ideas and study the phenomenon in detail, like the Structural Equation Modeling (SEM).Findings: Based on the SEM estimation conducted on banking service quality variables, brand image, bank image, customer relationship and customer loyalty, it is found that not all the exogenous variables affect the endogenous variables. Banking service quality and bank image significantly influence customer relationship, while brand image has no significant effect on customer relationship. Bank image, brand image and customer relationship significantly influence customer loyalty, while banking service quality has no significant effect on customer loyalty. Practical Implication: Future researches in breaking down of this construct, into subcategories of DSR will be interesting and could provide valuable knowledge to the understanding more in-depth view of DSR. Moreover, future research can aim to investigate the impact of DSR on other customers' perceptions and factors such as corporate image, customer satisfaction, and so on. Lastly, since DSR can affect customer trust and brand equity differently, potential researches could analyze how a firm's DSR initiative can impact on customer trust and brand equity for the different cultural contexts of global markets.

show abstract

Section: Figure 1 Research Modelmentioning

confidence: 57%

Section: Figure 1 Research Modelmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Influence between Banking Service Quality and Brand Image Against Customer Relationship and Loyalty in Sharia Bank

Riyadi¹

2019

ERSJ

View full text Add to dashboard Cite

show abstract

“…Scientists claim that there is a direct relationship between the image of commercial banks and customers' trust (Amin et al 2013;Skvarciany, Iljins 2015). There are scientists who state that bank's reputation is the factor that could increase the level of customers' trust (Debab, Yateem 2012;Gul 2014).…”

Section: Factors Influencing Trust In Traditional Bankingmentioning

confidence: 99%

Factors Affecting Personal Customers’ Trust in Traditional Banking: Case of the Baltics

Skvarciany

Jurevičienė

2017

Journal of Business Economics and Management

View full text Add to dashboard Cite

Nobody disputes that trust is an important issue in choosing a financial service provider, especially in the area of new forms of banking. The goal of this paper is to assess the most important determinants of trust in traditional banking. The study was conducted in the Baltics and personal customers had to rank the distinguished factors. Using correlation analysis and binary logistic regression model it was found that the most significant factor influencing trust in all countries is provided information by the bank. In addition, in Lithuania -bank's characteristics, in Latvia -customers' risk perception and bank's characteristics, in Estonia -respondents' experience of cooperation with a bank were highlighted as significant. The following measures of fit are used in order to describe the created logistic models: contingency table test, Nagelkerke pseudo-R 2 , Pearson chisquare test, Wald test. However, there is a limitation -the survey was conducted online. Nevertheless, as Internet penetration rate is high enough in investigated countries (from 76 percent in Latvia to 91 percent in Estonia), survey results can be adapted for at least seventy-five percent of each country's population. The findings have implications on the development of the strategy and the policy of commercial banks.

show abstract

“…Thus, Islamic banking is favored by Muslim consumers compared to consumers from of other religion as it helps them to fulfil their requirements to follow the Sharia law in business and transactions. However, there is also a good probability for the growth in percentage of non-Muslim customers in Islamic banking if the benefits are made apparent to them, which will help in the internationalization of Islamic banks (Amin, Isa, Fontaine, 2013). Thus, Islamic banks have to disseminate knowledge about Islamic banking to the public using a more competent system and also create better brand image to achieve a larger market share.…”

Section: Introductionmentioning

confidence: 99%

Factors Influencing the Adoption of Islamic Banking in Malaysia

Mariadas¹,

Murthy²

2017

IJBM

View full text Add to dashboard Cite

A nation's economic success is largely dependent on the performance of their banks as they play a major role in regulating its financial sector to stability and cohesion by acting as an intermediary to various parties such as individuals, organizations and governments to conduct their borrowing and depositing activities. The quality of services provided by the banks will influence how these parties benefit and consumers would choose the bank that they perceive will result in the most benefit. In Malaysia, a larger percentage of the population are employing conventional banks compared to Islamic banks due to factors such as unfamiliarity of products and services and inadequate marketing. This study examine the factors influencing adoption of Islamic Banking in Selangor. A quantitative research approach is employed in this research following the positivist assumption with a realist ontology and objectivist epistemology. Data was collected using a probabilistic sampling method, particularly a stratified random sampling technique. The adapted survey questionnaire employed in this study and distributed 150 questionnaire and successfully received 130 questionnaire. Overall, the researcher has discussed about the findings of the analysis that was conucted using the SPSS software. Descriptive approach, correlation and multiple regression analysiss had been shown during the analysis. The descriptive approach displayed direct results while the correlation displayed the relationship between the dependent variable (adoption of Islamic Banking) and the independent variables (compatibility, consumer knowledge, risk perception/management and consumer satisfaction). In this research, found two factors that influencing adoption of Islamic Banking in Malaysia which are consumers knowledge and consumer satisfaction. For the future researchers, this research will benefit them as well. If they are doing their researches which are related to this topic, they can gather everything they want easily. Besides that, it will benefit the researcher who is going to do this research study in Malaysia. This is because the information in Malaysia is limited.

show abstract

Islamic banks

Cited by 194 publications

References 72 publications

Influence between Banking Service Quality and Brand Image Against Customer Relationship and Loyalty in Sharia Bank

Influence between Banking Service Quality and Brand Image Against Customer Relationship and Loyalty in Sharia Bank

Factors Affecting Personal Customers’ Trust in Traditional Banking: Case of the Baltics

Factors Influencing the Adoption of Islamic Banking in Malaysia

Contact Info

Product

Resources

About