Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention

Filieri, Raffaele; Açikgöz, Fulya; Ndou, Valentina; Dwivedi, Yogesh K.

doi:10.1108/ijchm-05-2020-0402

Cited by 123 publications

(111 citation statements)

References 111 publications

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“…Thus, food tourism is worthwhile to investigate beyond regular restaurant consumption. More specifically, the increase in the usage of social media, such as TripAdvisor, requires research on eWOM behavior, that is, the behavior of sharing and spreading information regarding dining experiences during travel with strangers worldwide (Filieri et al, 2021;Line et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Who is an evangelist? Food tourists’ positive and negative eWOM behavior

Kim

Hwang

2021

IJCHM

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Purpose This study aims to examine food tourists’ engagement in positive and negative electronic word-of-mouth (eWOM) by considering the following questions: Do satisfied customers engage in advocacy, and do dissatisfied customers make the same effort to spread their negative experiences? Which restaurant experience attributes influence eWOM behavior? What demographic and psychographic characteristics contribute to advocacy? Design/methodology/approach Using data from an online survey of 456 consumers with restaurant experience in the tourism context, this study applied simultaneous Tobit estimation to examine the research hypotheses. Findings Engagement in negative eWOM because of poor experiences was stronger than engagement in positive eWOM because of positive experiences. Food taste was a critical attribute for both positive and negative eWOM. Authenticity was influential for positive eWOM only, and value was influential for negative eWOM only. Atmosphere, service and location were found to be insignificant, indicating that they are ‘indifferent’ factors for eWOM in the food tourism context. Female customers were more active in negative advocacy, while Generation Y customers were more active in positive advocacy. Food involvement was significantly related to both positive and negative eWOM. Research limitations/implications The results of this study provide useful marketing and service insights for restaurant managers in the digitally connected world, enabling them to formulate services based on factors critical for restaurant eWOM in the tourism context. Originality/value To fill a gap in the current literature in the era of digital marketing, this study takes a comprehensive yet industry-specific perspective on eWOM engagement by examining demographic factors and the food involvement of consumers as well as restaurant experience attributes. By investigating both positive and negative eWOM, this study presents meaningful practical and theoretical implications.

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Section: Introductionmentioning

confidence: 99%

Who is an evangelist? Food tourists’ positive and negative eWOM behavior

Kim

Hwang

2021

IJCHM

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“…Meanwhile, the credibility of online platforms and tourism businesses is jeopardized. Low credibility will weaken consumers’ continuance intentions and hinder the development of online businesses (Chakraborty, 2019; Filieri et al , 2021; Law et al , 2020). Therefore, fake reviews must be identified in website and business management.…”

Section: Introductionmentioning

confidence: 99%

Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence

Wang

Fong²,

Law³

2021

IJCHM

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Purpose This paper aims to examine the dynamics of emotional cues and cognitive cues in review fakeness. Additionally, the boundary condition (i.e. review valence) for the dynamics between emotional cues and cognitive cues is investigated. Design/methodology/approach This research conducted two studies, which analyzed restaurant and hotel reviews collected from Yelp.com. The authors adopted linguistic inquiry and word count 2015 to code review contents and tested the hypotheses using logistic regression. Findings Fake reviews contain more emotional cues compared with authentic reviews. Moreover, the dynamics of emotional cues and cognitive cues are salient among negative reviews. Practical implications This research provides implications to identify fake online reviews based on linguistic cues. Originality/value This research contributes to the literature by revealing the competition of mental resources between emotional and cognitive systems when deception is for harming others. Grounded in interpersonal deception theory, this paper investigates the interactive effect and complements the literature, which mainly used emotional cues and cognitive cues individually to detect fake reviews.

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“…Increasingly, information communication technologies have a decisive influence on the competitiveness of tourism organizations and destinations and on the tourism system itself. They enable tourists to exchange information about tourist attractions and services, thus influencing other tourists' decisions about where to go and which services to choose [46][47][48][49][50]. Evidently, the BN monthly user-generated content about the South Baltic sites plays an important role and therefore should be utilized in the sustainable management strategies.…”

Section: Discussionmentioning

confidence: 99%

Measuring the Impact of Physical Geographical Factors on the Use of Coastal Zones Based on Bayesian Networks

et al. 2021

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Coastal regions of the Baltic Sea are among the most intensively used worldwide, resulting in a need for a holistic management approach. Therefore, there is a need for strategies that even out the seasonality, which would ensure a better utilization of natural resources and infrastructure and improve the social and economic conditions. To assess the effectiveness of coastal zone planning processes concerning sustainable tourism and to identify and substantiate significant physical geographical factors impacting the sustainability of South Baltic seaside resorts, several data sets from previous studies were compiled. Seeking to improve the coastal zone’s ecological sustainability, economic efficiency, and social equality, a qualitative study (content analysis of planning documents) and a quantitative survey of tourists’ needs expressed on a social media platform and in the form of a survey, as well as long-term hydrometeorological data, were used. Furthermore, a Bayesian Network framework was used to combine knowledge from these different sources. We present an approach to identifying the social, economic, and environmental factors influencing the sustainability of coastal resorts. The results of this study may be used to advise local governments on a broad spectrum of Integrated Coastal Management matters: planning the development of the beaches and addressing the seasonality of use, directing investments to improve the quality of the beaches and protect them from storm erosion, and maintaining the sand quality and beach infrastructure. The lessons learned can be applied to further coastal zone management research by utilizing stakeholders and expert opinion in quantified current beliefs.

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Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention

Cited by 123 publications

References 111 publications

Who is an evangelist? Food tourists’ positive and negative eWOM behavior

Who is an evangelist? Food tourists’ positive and negative eWOM behavior

Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence

Measuring the Impact of Physical Geographical Factors on the Use of Coastal Zones Based on Bayesian Networks

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