İş Stresi ve Pozitif Psikolojik Sermayenin Tükenmişlik Üzerine Etkisi: Bankacılık Sektöründe Bir Araştırma

Abstract

Technological developments and intense competition increased the stress of work felt in all sectors and consequently burnout became more frequent due to the decrease of emotional resources. Despite the widespread burnout among bank employees, there are very few studies investigating the effects of positive resources combating exhaustion. The aim of this study is to examine the effects of work stress and psychological capital on burnout on public and private banks. The sample of the study consists of 300 public and private bank employees in Istanbul. Work stress scale, Maslach Burnout Scale, Psychological Resilience Scale were used to obtain the data. As a results of the analysis; while the work stress levels of the bank employees increased the level of emotional exhaustion and depersonalization which are two sub-dimensions of burnout, positive psychological capital levels of the employees decreased emotional exhaustion levels and did not affect the depersonalization.

The Effect of Nurses' Netlessphobia Levels on Perceived Stress and Job Satisfaction Levels

“…Working individuals spend one-third of their time at work during the day and therefore expect their workplaces to meet their physical, psychological, and social needs. This expectation can positively or negatively affect both job and life satisfaction, physical and mental health of individuals during working hours (Bayarçelik, Durmaz & Gürler, 2019). The concept of job satisfaction, which is an individual's attitude towards work in general, is influenced by personal, institutional, and environmental factors (Kekül & Genç, 2023).…”

Rekreasyonel İşletmelerde Psikolojik Sermaye, İş Tatmini ve Öznel Mutluluk İlişkisi

“…Thus, the business management such as sports and recreation services, which focus more on intangible benefits such as services rather than tangible benefits, especially those whose producers and consumers are human beings, is also very complex (Funk et al, 2016). Human resources have become a necessity for such businesses, although services sector organisations may prioritise their financial interests (Bayarçelik et al, 2019). Research has acknowledged that human resources are also very important for commercial sport and recreation service organisations because of higher level of communication between customers and staff (Widawska-Stanisz, 2021).…”