IS Education Revisited: Reflections on a BSc Program in Business Information Systems Design

Jouzdani

et al. 2022

JAMR

PurposeThe purpose of the study is to assess manufacturing firm performance indicators using a reasonably comprehensive integrated BSC-Game model to empirically determine the importance of the perspectives and indicators under evaluation and the best combination of indicators.Design/methodology/approachAfter identification of manufacturing indicators of the firm, the Shapley value index is used as the solution of the cooperative game to determine the importance of the perspectives and indicators under evaluation and the best combination of indicators to facilitate the achievement of target goals.FindingsThe game theory approach is used as a technique to rank BSC perspectives of the firm's manufacturing performance. The results reveal that the customers' perspective receives the highest ranking. The knowledge sharing, new technology, customer satisfaction and sale profitability are considered as the best combination of BSC indicators.Originality/valueThe integrated BSC-Game framework, approach and outcomes can be beneficial to practitioners and researchers who aim to select the proper indicators’ policy in manufacturing performance field.

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Section: Literature Reviewmentioning

confidence: 99%

“…, 2019), research and development projects (Purnomo and Sutanto, 2019), commerce (Rickards, 2007; Shan et al. , 2019), enterprise resource planning (Kajtazi and Holmberg, 2019; You and Wu, 2019), business (Meena and Thakkar, 2014; Bénet et al. , 2019; Hamamura, 2019) and quality function deployment (QFD) (Dincer et al.…”

Section: Literature Reviewmentioning

confidence: 99%

Development of balanced scorecard for manufacturing using interpretive structural modeling and game theory

Jouzdani

et al. 2022

JAMR

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“…BSC, as a strategic management system, improves the management of information in organizations (Huang, 2009). The BSC framework has been applied in many types of research and various management fields such as supply chain management (Aliakbari Nouri et al , 2019), research and development projects (Purnomo and Sutanto, 2019), commerce (Rickards, 2007; Shan et al , 2019), marketing (Abedian et al , 2021a), enterprise resource planning (Kajtazi and Holmberg, 2019; You and Wu, 2019), business (Bénet et al , 2019; Hamamura, 2019), quality function deployment (Dincer et al , 2019) and research and development (R&D) (Salimi and Rezaei, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Manager perceptions of decision-making for evaluation indicators: a centralized data envelopment analysis based approach

Maddahi

et al. 2022

JM2

Purpose This paper aims to propose an integrated centralized data envelopment analysis (CDEA)-balanced scorecard (BSC) model to provide a selective approach to determine the most efficient indicators for evaluating the four perspectives of the BSC. Design/methodology/approach An integer linear programming model based on the efficiency concept of the CDEA method is presented to select the best indicators for evaluating four perspectives of the BSC. The basis for selecting indicators in this method is to maximize the overall performance of each BSC perspective. The modeling is performed on a real case. The considered model is solved using a general algebraic modeling system software for the data set of the real case. Findings A real-world case is solved using the proposed method. The integration of the CDEA and the BSC seems to be advantageous because it sheds more light on the complexity and tradeoffs inherent in actual performance measurement. It is important to note that there cannot be a unique and universal model of performance measurement applicable in every situation, in every organization and at any time. Research limitations/implications The data set of a single organization in the manufacturing industry is used to show the performance of the proposed mathematical model; therefore, generalization of the results should be done cautiously. This framework is based on the Iranian community and experts’ viewpoints; therefore, different results may be obtained if it is applied elsewhere, and the importance of perspectives and their indicators might show different results in other populations and other countries. In addition, because the data is collected in a specific period of time, the results cannot be extended to other periods of time. Originality/value The main contribution of this paper lies in the adaption of a new integrated CDEA-BSC model to performance measurement in the industrial sector that technology improves the ultimate results of performance measurement and provides wider opportunities for decision-makers. This paper aids managers and decision-makers to control the efficient indicators in perspectives.

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A Nash equilibrium based decision-making method for performance evaluation: a case study

J Ambient Intell Human Comput

Maddahi

et al. 2021