IPA vs. SERVQUAL: Service Quality Measurement for Higher Education Industry

Zakariah, Mohd Raqib; Zakariah, Sahidah; Pyeman, Jaafar

doi:10.1007/978-981-287-426-9_12

Cited by 7 publications

(6 citation statements)

References 18 publications

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“…Pengambilan sampel menggunakan teknik total sampling yaitu jumlah sampel sama dengan populasi yaitu 110 siswa. [8] Kriteria inklusinya yaitu Usia 9-12 tahun, Siswa bersedia menjadi responden, Siswa yang kooperatif dan kriteria eksklusinya yaitu tidak masuk sekolah pada saat penyuluhan, sakit pada saat pelaksanaan. Penelitian dilaksanakan pada bulan Januari sampai dengan bulan Maret di Sekolah Dasar Negeri 1 Kadipiro.…”

Section: Metode Penelitianunclassified

The Effectiveness of Counseling Using Quartet Card Media on Brushing Behavior in School-Age Children

Dewi,

A'yun,

Sutrisno

et al. 2024

jkg. jurnal. kesehatan. gigi

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Background: The community's low incidence of excellent and proper brushing behavior, which is primarily displayed by children (about 2%), is increasing the prevalence of dental decay. By employing the playing strategy, specifically with four card media, which has its own appeal due to the intriguing pictures, one can improve brushing behavior, which is now inadequate. Research Objective: To investigate the effectiveness of quartet card media counseling on toothbrushing behavior in elementary school students. This research used quasi experimental with pretest and posttest control group design. The samples were collected using total sampling, and they were 110 respondents. The sample is split into two groups: the experimental group and the control group. The data were collected using questionnaires for pretest and posttest. The data analysis used a Wilcoxon and Mann-Whitney test. Research Results: Tooth brushing behavior in elementary school students was 47.3% with good criteria, moderate 47.3%, and increased with good criteria 92.7%, while 7.3% following counseling. The experimental group's mean value was 14,36 compared to the control group's 12,64. The Wilcoxon test resulted in a p-value of 0.000, the Mann Whitney test obtained p=0.000. Conclusion: Counseling using quartet card media is effective in improving brushing behavior in elementary school children. Keyword : Effectiveness of counseling, quartet card media, brushing behavior.

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Section: Metode Penelitianunclassified

The Effectiveness of Counseling Using Quartet Card Media on Brushing Behavior in School-Age Children

Dewi,

A'yun,

Sutrisno

et al. 2024

jkg. jurnal. kesehatan. gigi

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“…Penelitian ini menggunakan metode kualitatif deskriptif dengan menggunakan pendekatan fenomenologis (Zakariah, Afriani, & Zakariah, 2020). Fenomenologi adalah konsep atau gagasan "Life World," pemahaman bahwa realitas individu hanya dapat dipahami dengan memahami dunia kehidupan individu, serta perspektif masing-masing (Danil, 2021).…”

Section: Metodeunclassified

Komunikasi interpersonal pada konsep diri mahasiswa laki-laki metroseksual di kota Medan

Alamsyah

Sumanti

2023

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Laki-laki metroseksual umumnya berada di pusat kota yang lebih besar seperti Kota Medan, dengan penampilan yang rapi, tampan, wangi, menawan dan khasnya sendiri. Fenomena pria metroseksual adalah perilaku unik dalam budaya perkotaan, mereka umumnya memiliki citra maskulin tetapi peduli dengan penampilan, perawatan tubuh, bergaul dengan teman-teman mereka. Meskipun, kita tahu bahwa seperti prihatin dengan penampilan dan perawatan tubuh pada umumnya adalah wanita, bahwa hal-hal yang menyebabkan stigma positif dari masyarakat, dari stigma tersebut akan membentuk konsep diri pria metroseksual. Penelitian ini bertujuan untuk mengetahui tiga hal yaitu (1) Mendeskripsikan Komunikasi Interpersonal seorang laki-laki Metroseksual (2) Menjelaskan konsep diri laki-laki metroseksual di Kota Medan dan (3) Menjelaskan bentuk hambatan komunikasi Interpersonal dan konsep diri laki-laki metroseksual di Kota Medan. Penelitian ini menggunakan metode kualitatif deskriptif pendekatan fenomenologis dengan teknik pengumpulan data menggunakan data primer melalui observasi dan wawancara mendalam serta data sekunder melalui jurnal, buku maupun artikel. Informan dalam penelitian ini berjumlah enam orang laki-laki metroseksual. Hasil penelitian menunjukkan bahwa: Komunikasi interpersonal seorang laki-laki metroseksual memandang gaya hidup metroseksual sesuatu hal yang wajar dengan menjaga penampilan merupakan suatu keharusan oleh setiap individu agar berpenampilan menarik sebagai penunjang dalam melakukan aktifitas sehari-hari; Konsep diri laki-laki metroseksual sebuah bentuk kepedulian diri akan pentingnya penampilan yang mereka tunjukkan terhadap lingkungan sekitarnya sebagai bentuk kepuasan diri untuk sebuah kesenangan pribadi yang efeknya medapat pujian masyarakat dari apa yang mereka kenakan; Hambatan komunikasi interpersonal dan konsep dari yang bernada negatif atau juga stigma negatif antara lain seperti dikatai tidak jantan, tidak macho, takut panas, feminin, mirip perempuan, pretty boy, serta adanya stereotip terhadap disorientasi seksual tertentu. Konsep diri pria metroseksual di Medan memiliki konsep diri sendiri, dengan berbagai aspek fisik, psikis, dan sosial. Dan juga pria metroseksual di kota Medan juga memiliki motif tersendiri yang menyebabkan hak mereka untuk menjalani gaya hidup sebagai pria metroseksual, dan mereka memiliki konsep diri yang positif tentang diri sendiri, kepribadian yang baik, terlihat dari penampilan, serta sikap positif terhadap lingkungan. Metrosexual men are generally located in larger urban centers such as Medan City, with their own neat, handsome, fragrant, charming, and distinctive appearance. The phenomenon of metrosexual men is a unique behavior in urban culture. They generally have a masculine image but care about appearance, body care, and getting along with their friends. Although we know that as concerned with appearance and body care, in general, are women things that cause positive stigma from society, the such stigma will shape the self-concept of metrosexual men. This study aims to find out three things, namely (1) Describe the interpersonal communication of a metrosexual man, (2) explain the self-concept of metrosexual men in Medan City, and (3) Explain the form of interpersonal communication barriers and the self-concept of metrosexual men in Medan City. This research uses descriptive qualitative methods phenomenological approach with data collection techniques using primary data through observation and in-depth interviews and secondary data through journals, books, and articles. The informants in this study were six metrosexual men and four friends of metrosexual male students. The results showed that: Interpersonal communication of a metrosexual man views the metrosexual lifestyle as a natural thing by maintaining appearance is a must for every individual to look attractive as a support in carrying out daily activities; Metrosexual men's self-concept is a form of self-concern for the importance of the appearance they show to their surroundings as a form of self-satisfaction for a personal pleasure whose effect is to derive public praise from what they wear; Interpersonal communication barriers and concepts of negative tone or negative stigma include being said to be unmanly, not macho, afraid of heat, feminine, female-like, pretty boy, and stereotypes of inevitable sexual disorientation. The self-concept of metrosexual men in Medan has its self-concept, with various physical, psychic, and social aspects. And also, metrosexual men in the city of Medan have motives that cause their right to live a lifestyle as metrosexual men, and they have a positive self-concept about themselves, a good personality, visible from appearance, as well as a positive attitude towards the environment.

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“…Analisis data pada penelitian kualitatif dilakukan saat pengumpulan data berlangsung dan setelah selesai pengumpulan data dalam periode tertentu dengan menerapkannya pada Analisa SWOT. Penelitian ini dianalisis dengan analisis data model Miles dan Huberman yang terdiri dari tiga tahapan yaitu reduksi data, penyajian data (display data), dan penarikan atau verifikasi kesimpulan (Zakariah et al, 2020).…”

Section: Metode Penelitianunclassified

Social Policy Strategy in an Effort to Minimize Crime in East Java

Sukmana,

Mursyidah,

Agustina

2023

jkmp

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The purpose of this study is to describe social policy strategies that can be applied in an effort to minimize the crime rate in East Java and to describe obstacles in implementing social policy strategies in an effort to minimize crime rates in East Java. Data analysis was carried out by analyzing the Miles and Huberman model data which consisted of three stages, namely data reduction, data presentation (data display), and drawing or verifying conclusions. The results showed that the social policy strategy in minimizing the crime rate in East Java is to create a labor-intensive housing program and increase the expansion of higher education services so that it can produce graduates who are in accordance with the needs of the labor market, especially in remote rural areas. Obstacles that are considered to be able to interfere with the implementation of social policy strategies in an effort to minimize the crime rate in East Java include: social conflicts that cannot be estimated when and where they occur, conflicts and competition in the community, the number of people in East Java which is relatively high and there are economic inequalities in several areas of East Javanese society.

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IPA vs. SERVQUAL: Service Quality Measurement for Higher Education Industry

Cited by 7 publications

References 18 publications

The Effectiveness of Counseling Using Quartet Card Media on Brushing Behavior in School-Age Children

The Effectiveness of Counseling Using Quartet Card Media on Brushing Behavior in School-Age Children

Komunikasi interpersonal pada konsep diri mahasiswa laki-laki metroseksual di kota Medan

Social Policy Strategy in an Effort to Minimize Crime in East Java

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