Involvement of customer requirements in building design

Huovila, Pekka; Lakka, Antti; Laurikka, Petri; Vainio, Mikko; Espoo,; Finland,

doi:10.4324/9780203345825_involvement_of_customer_requirements_in_building

Cited by 8 publications

(5 citation statements)

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“…Also in the US, Mallon and Mulligan (1993) demonstrated the applicability of the HoQ in a hypothetical renovation project. Huovila et al (1997) implemented the QFD methodology in a flat, a restaurant and an industrial building and showed that, in spite of the extra work involved, even its partial implementation could bring about benefits (e.g. better designs, better communication with customers) to companies in the sector.…”

Section: Qfd and The Hoq In Constructionmentioning

confidence: 98%

Quality function deployment in construction

Delgado-Hernández

Bampton

Aspinwall

2007

Construction Management and Economics

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Quality function deployment (QFD) is a system for translating customer requirements (government regulations, operating conditions and buyer expectations) into suitable technical characteristics and ensuring that important ones are prioritized in the design. The method has been successfully applied in the manufacturing sector; however, its benefits have not yet been fully realized in construction. The House of Quality (HoQ), the most common 'tool' in QFD, has been used to identify and analyse customer requirements for a new children's nursery. A focus group was formed to gather these and a comparison made between an existing nursery and two competitors to ensure that the new build was designed to be at least as good as its competition. The results showed that QFD could be applied in construction projects as a tool for considering the most important customer requirements from the outset, with favourable indicators of project success (on-time delivery and customer satisfaction). In addition, the case study company considered it to be an innovative approach and has used the results in its designs.Case study, quality function deployment, total quality management,

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Section: Qfd and The Hoq In Constructionmentioning

confidence: 98%

Quality function deployment in construction

Delgado-Hernández

Bampton

Aspinwall

2007

Construction Management and Economics

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“…Gargion (1999) reported that the application of QFD has focused on different ways, such as a hypothetical renovation of a personal computer workroom (Mallon and Muligan, 1993), integrating of the customer's requirements in an industrialized housing component (Amarcost et al, 1994), and determining the design characteristics of the internal layout of a building apartment (Serpell and Wagner, 1997), testing the applicability of QFD to construction involving companies from different backgrounds (Huovila et al, 1997). Other studies of the implementation of QFD in construction have been reported, such as to examine the awareness and applicability of QFD methodology in design/build contracts (Low and Yeap, 2001), to improve layout and features of a middle-class apartment unit (Gargione, 1999), to incorporate customer demands into the design process (Stehn and Bergström, 2002), to establish prioritized order of consumer requirements in low-cost flats (Abdul-Rhman et al, 1999), to propose a model that can be readily used in the planning and design process of capital projects (Ahmed et al, 2003).…”

Section: A Glance At Qfdmentioning

confidence: 99%

Quality improvement of apartment projects using fuzzy-QFD approach: A case study in Vietnam

et al. 2009

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In Vietnam, the customers are becoming increasingly choosy when purchasing apartments. Enhancing the quality of real estate products in the design phase may raise competitive advantage in the real estate market. Quality Function Deployment (QFD) is an effective tool to improve the product quality and enhance competitive advantages in the market. The aim of this paper is to explore the applicability of QFD approach in enhancing the quality of a middle-grade apartment in the design phase. The seven-step procedure was used to develop the fuzzy-QFD system in the design phase of apartment projects. The study used a current apartment project as a case study to validate the approach. The customer's satisfaction and dissatisfaction on the current design was considered to determine design features a quality apartment meeting the customers' desires. The fuzzy numbers were used to rate the importance weightings of each customer requirement. The findings indicates that the balcony connected to the living room, the laundry with enough space for hanging the washing, and increasing the area of windows for natural lighting and ventilation are major customer desires influencing on their decisions to purchase an apartment in Vietnam. The proposed design solutions for enhancing the quality of the apartment can be used as a guide to focus on what the customer desires throughout the design phase. The results of this paper suggested that QFD can help investors, real estate companies and consultants to produce quality apartments at the design phase. Since Korea has emerged as the first largest foreign investor in Vietnam, the customer's requirements, technical solutions, and proposed design solutions may be valuable lessons for Korean investors, who would like to invest in real estate projects in Vietnam.

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“…The literature review shows that there are several investigations that use the QFD method in the construction industry [7][8][9][10][11][12][13][14][15][16][17][18][19][20][21][22][23][24].…”

Section: Introductionmentioning

confidence: 99%

Design of a Thermal Hotel Based on AHP-QFD Methodology

Varolgüneş

Canan

Rama

et al. 2021

Water

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The aim of this investigation was to help select design criteria that highlight customer satisfaction, and thus improve the design quality in buildings, specifically in a building of a thermal hotel. The methodology is based on applying the Quality Function Deployment (QFD) technique to listen to the voice of the customer, in addition to the Analytic Hierarchy Process (AHP), which allows selection of the best design alternative. The literature shows that QFD–AHP methods have been tried in different areas of the building industry, but there are few examples of combining building design processes. In the study process, collaboration environments between stakeholders were established and the operability of the method used was tested with real actors. The matrix solutions realised in the horizontal and vertical sections of the framework of the model can be reused in different projects with different user demands. This added a modular and developable feature to the model. This study revealed that the most important customer needs, in order of importance, are “health”, “service”, “comfort”, and “functionality”. These are followed by “accessibility”, “aesthetics”, and “energy conservation”. According to the findings, QFD was shown to be an appropriate method for transferring customer (occupant) requirements to designs in the most accurate manner, given the complex structure of thermal hotel buildings.

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Involvement of customer requirements in building design

Cited by 8 publications

References 0 publications

Quality function deployment in construction

Quality function deployment in construction

Quality improvement of apartment projects using fuzzy-QFD approach: A case study in Vietnam

Design of a Thermal Hotel Based on AHP-QFD Methodology

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