Invisibilised dirty work: The multiple realities of US airline pilots’ work

Fraher, Amy L.

doi:10.1080/14759551.2016.1244825

Cited by 14 publications

(2 citation statements)

References 86 publications

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“…McMurray and Ward’s (2014) concept of emotional dirty work has only sporadically been picked up by the literature and to date remains under-theorised. Only a few other studies have demonstrated other or similar forms of emotional dirty work: Sanders’ (2010) study of veterinary technicians’ handling of clients’ intense sorrow following the distressing task of pet euthanasia is one example; Rivera’s (2015) study of border patrol agents’ emotional labour with stigmatised undocumented immigrants, is another, and Fraher’s (2017) study of pilots’ charade of safety in a system that has become increasingly risky is yet a third.…”

Section: Theorymentioning

confidence: 99%

Looking over your shoulder: Embodied responses to contamination in the emotional dirty work of prison officers

Mikkelsen

2021

Human Relations

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Fear of contamination is central to our thinking about ‘dirty work’, that is, tasks and occupations that carry a stigma due to being perceived as having degrading, disgusting, or immoral qualities. However, most existing literature focuses on the symbolic dimension of taint, particularly, dirty workers’ cognitive, ideological tactics to counter taint. While contamination has more material consequences, the processes through which it is experienced and contained in dirty work have not yet been well-explicated. Drawing on an ethnographic study of work in two Danish prisons, this article offers an opportunity to see behind the walls and gain insight into the extreme emotional dirty work of prison officers as they face burdensome emotional encounters with manipulative and intimidating inmates. As society’s agent in the containment of inmates’ emotional dirt, officers, as emotional labourers, risk contamination if they give into inmates’ pressure and manipulation and do them illicit favours. I use embodied phenomenology as an original and fertile approach to deepen the understanding of how contamination occurs in emotional dirty work and the bodily responses that workers engage in to resist it. Drawing on these findings, I extend our understanding of emotional dirty work.

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Section: Theorymentioning

confidence: 99%

Looking over your shoulder: Embodied responses to contamination in the emotional dirty work of prison officers

Mikkelsen

2021

Human Relations

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“…Nevertheless, the turnover of pilots is under-researched. Some research has been conducted related to the airline employment relations (Fraher, 2017(Fraher, , 2019Turnbull, 2006, 2012;Maxwell and Grant, 2018;Warnock-Smith et al, 2020). Brannigan et al (2019) have conducted an extensive research on employment and working conditions of aircrews in the EU internal aviation market for the European Commission.…”

Section: Introductionmentioning

confidence: 99%

The factors influencing entry level airline pilot retention: An empirical study of Ryanair

Efthymiou

Usher²,

O’Connell

et al. 2021

Journal of Air Transport Management

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Pilot retention has been a significant concern for airlines that find it difficult to recruit and maintain pilots who are classified as high skilled employees. The aim of this research is to determine the factors that influence pilot retention and investigate if these factors differ based on gender, age and level of commercial flying experience of pilots. A mixed methods approach was used. Quantitative information was collected via an online survey sent to 394 Ryanair pilots. Nine in-depth expert interviews were conducted. The pilots ranked, in order of importance, a number of retention-influencing factors spanning seven areas, identified with the help of interviewees and secondary research. The results of the survey indicate that the most important retention influencing factors are being based at home, working a fixed roster pattern for a financially stable airline, being paid a competitive salary and having job security. This research provides qualitative evidence that airlines can use to develop or update their financial and non-financial benefits packages and where necessary, amend work practices and maximise pilot motivation to stay.

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Clipped Wings: The Impact of the COVID-19 Pandemic on Airline Pilots and Influence on Safety Climate

Mizzi

Lohmann

Carim

2022

Engineering Psychology and Cognitive Ergonomics

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Invisibilised dirty work: The multiple realities of US airline pilots’ work

Cited by 14 publications

References 86 publications

Looking over your shoulder: Embodied responses to contamination in the emotional dirty work of prison officers

Looking over your shoulder: Embodied responses to contamination in the emotional dirty work of prison officers

The factors influencing entry level airline pilot retention: An empirical study of Ryanair

Clipped Wings: The Impact of the COVID-19 Pandemic on Airline Pilots and Influence on Safety Climate

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