Investigation of the relationship between higher education students’ service quality perceptions, attitudes, and self-efficacy towards distance education

Çoban, Murat

doi:10.1080/02601370.2022.2140363

Cited by 1 publication

(4 citation statements)

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“…It is also widely believed that such intentions are somewhat associated with subsequent behavioral preferences [29,36]. The Theory of Planned Behavior (TPB) [37], the Norm Activation Theory (NAT) [38], the New Ecological Paradigm (NEP) [39][40][41][42], and the Value-Belief-Norm (VBN) theory put forward by [43] serve as the theoretical foundation for this study, as discussed below.…”

Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

“…Environmental concern is defined as a person's consciousness of environmental issues and motivation to resolve them [24,49,50], where environmentally friendly transportation refers to a sustainable transport mode. The TPB states that attitudes toward that behavior, social influence, and perceived behavioral control all have an impact on behavior [37,51]. The NAT was proposed [38,52] to explain the psychological process towards the creation of the attitude towards pro-social and proenvironmental behaviors, such as green alternative transportation modes.…”

Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

“…According to the TPB [37,51,90], belief intentions are crucial in determining behavior, which are determined by attitudes toward the action, social influences or subjective norms, and perceived behavioral control. Therefore, in this study, individual attitudes refer to how positively or negatively one evaluates the idea of using railways as a mode of transportation.…”

Section: Relationships Between Attitudes Social Influence Perceived B...mentioning

confidence: 99%

“…In terms of the theoretical contributions, this study extends the scope of the TPB [37], NAT [38], NEP [39][40][41][42], and VBN [43] by ascertaining the relationships among the selected variables related to pro-environmental behaviors in the transportation industry. Contextually, it is believed that this study is among the few pioneer studies that have attempted to explore the psycho-social factors that shape the travelers' intention to continue to use the Metro as a travel mode in Qatar.…”

Section: Theoretical Contributionsmentioning

confidence: 99%

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Studying the Joint Effects of Perceived Service Quality, Perceived Benefits, and Environmental Concerns in Sustainable Travel Behavior: Extending the TPB

2023

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The importance of the sustainability concept has gained increasing attention from scholars and practitioners. In this context, the aim of this study was to examine the determinants of intention to continue to use the new Metro in Qatar, which is considered a sustainable mode of travel. Therefore, in this paper, a special attention was paid to certain variables, such as environmental concern, perceived quality, and perceived benefits. A quantitative method approach was employed, in which data were collected based on self-administered questionnaires. A total of 1334 Qatar residents responded to the survey questionnaire, and Structural Equation Modeling (SEM) was used for hypothesis testing. The results confirmed the direct effects of perceived behavioral control, social influence, and attitudes on the intention of residents to continue to use the Metro network in their travel. Moreover, perceived behavioral control was found to play a mediating role, enhancing the indirect relationship between perceived benefits and intention to continue to use the Metro network. More importantly, environmental concerns significantly and positively affected the attitudes and perceived behavioral control of travelers; furthermore, these variables presented a mediated influence—through service quality—on the intention to continue to use the Metro network. This study enriched the sustainability behavior literature by examining the influences of crucial factors. Thus, this study is considered of great value for policy-makers who hope to maximize the awareness level of environmental sustainability among the population, in order to encourage them to embrace changes in their lifestyle towards becoming more environmentally responsible.

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