Investigating the supply chain drivers and barriers in the tourism industry in Pretoria

Abstract

Tourism background in South AfricaThe City of Tshwane is an administrative capital of the country where the Union buildings (the offices of the South African President) are located. It has a rich history. The city hosts the largest number of embassies in the world after Washington, DC (travelstartblog 2017). There are many tourist attractions in Pretoria including the Pretoria Zoo, Freedom Park, the Voortrekker Monument, just to mention a few. The status quo of Tshwane Tourism consists of a variety of components including tourism products, marketing, infrastructure, human resource, small micro medium enterprise (SMME) and entrepreneurial development and investment development plans. Background:The cross-cutting nature of the tourism industry is one of the defining features or characteristics of the sector. There is a high rate of interdependence in the tourism industry; hence, it is dubbed to be having a multiplier effect (direct, indirect and induced). Objectives:The aim of the study is to investigate the supply chain (SC) drivers and barriers of the businesses operating in the tourism industry in Pretoria.Method: A self-administered questionnaire was used to identify the drivers and barriers within the tourism SC (TSC). Convenience sampling was implemented among 179 businesses operating in Pretoria. Results:The results revealed that customer relationship management is an SC driver for tourism operation in Pretoria. The barriers incorporate issues such as being insensitive to the environment, not developing environmental-friendly SCs and logistics practices and not being able to assess the performance against criteria defined in the organisation's policy. Moreover, the study presents the mitigation plan approach to deal with the TSC barriers in the near future. Conclusion:Innovation that strengthens inter-sectoral planning and collaboration is pivotal for effective coordination.

Innovativeness and coopetition in tourism SMEs: comparing two coopetitive networks in Brazil

“…In accordance to previous literature, these results suggest that commercial relations may contribute significantly to companies' innovativeness in terms of innovation outputs, as it may be related to clients and suppliers' innovativeness as well (Bellamy et al , 2014; Hausman, 2005; Zeng et al , 2010), including in tourism supply chains (Sifolo et al , 2019). Therefore, a strategy that tourism SMEs may adopt in order to improve their innovativeness, especially concerning the introduction of service and organizational innovations, is to intensify their relations with innovative suppliers and clients (Sanchez et al , 2020).…”

“…In this sense, Andrade and Smith (2020) showed the importance of local intermediaries in connecting a distant island destination (Fernando de Noronha) to geographically distant markets, which may be a difficulty of Honey Island that mainly attends local tourists. On the other hand, a higher betweenness centrality in Campos Gerais seems to be related to geographical dispersion as well as specialized suppliers (Sifolo et al , 2019) due to different activities such as microbreweries and museum.…”

“…Regarding commercial relations, Sifolo et al (2019) identified innovation as an important indicator of supply chain management performance in tourism. Regarding partnerships, Zach and Hill (2017) showed that the choice of innovation partners depend on current collaboration and knowledge sharing, but that betweenness centrality indicates the most prominent innovators.…”

The Measurement and Temporal and Spatial Evolution of Tourism Poverty Alleviation Efficiency in the Liupan Mountain Area of Gansu Province, China

“…In the future, the construction of the index system can be improved. (2) The research content needs to be expanded. In this paper, the tourism poverty alleviation efficiency was measured by yearbook data and analyzed from a macro perspective.…”

“…The problem of poverty affects the survival and development of humanity. At the end of the 20th century, as the tourism industry has shown a good social development driving effect [1][2][3], more and more countries have adopted a combination of tourism and poverty alleviation to promote poverty-stricken areas out of poverty. Pro-poor tourism (PPT) and sustainable tourism for eliminating poverty (ST-EP) are two models that have been proposed.…”