Investigating the Role of Client Learning for Successful Architect–Client Relationships on Private Single Dwelling Projects

Abstract

This research investigates the widening gap between architects and clients and the associated problems in the management of their relationship. Drawing theory from sociological and psychological perspectives, it demystifies the architect -client relationship by providing an account of how the profession's endeavour to maintain social distinction by creating silent boundaries around itself has led to an increased distancing between the architectural community and those clients not trained as professional architects. It raises several questions: to what extent can the boundaries between the architect and client be blurred? What is it about some relationships that are an enabler for success? Are there characteristics that underpin successful relationships? Using the narrative enquiry approach, eight in-depth interviews were conducted across five case studies of successful architect -client relationships, revealing ways in which clients effectively dealt with uncertainties on projects. The findings demonstrate that successful architect-client relationships are characterized by client learning and that over the course of the relationships architects supported clients to learn new skills, helping them overcome difficulties faced on projects. One of the most significant outcomes is that it demonstrates the potential of facilitating client learning to contribute to the development of successful architect -client relationships.

The Architect, the Client and Effective Communication in Architectural Design Practice

“…The most common complaints from clients who have used architectural services are related to misunderstandings and dissatisfaction (RIBA, 2007). Even though the client is pivotal in the design process they often do not understand design processes and are unaware of what information they need to pass on to the design team (Tzortzopoulos, Cooper, Chan, & Kagioglou, 2006); (Siva & London, 2011). Clients who find themselves involved with strange architectural, design processes often suffer from "habitus shock" or the feeling of stress and confusion caused by these unfamiliar processes.…”

“…Several studies have examined the relationship between clients and designers and to examine how the behavioral attitudes of all involved can impact the success of the client-designer relationship (Siva & London, 2011). The most common complaints from clients who have used architectural services are related to misunderstandings and dissatisfaction (RIBA, 2007).…”

“…As the client learns more about these processes, they become more comfortable, and the architect and client's attitudes fall into line. The education of the client is a fundamental component of the successful client-architect relationship (Siva & London, 2011).…”

Co-design in Architectural Practice: Impact of Client Involvement During Self-construction Experiences

“…on the quality of life of many people. Designed artifacts, on the other hand, are meaningless unless endorsed by end-users (in power of taking ownership or rejecting them) [1]. These end-users are nowadays recognized as "owning the factual problem" [2] i.e.…”

Presence of Social Client Relationship Management within the Nigerian Construction Industry

“…Jiang et al [30] also attest that the construction industry's uniqueness lies in the long duration of the relationship of the construction firm with its clients compared to other industries. Siva et al [31] reckon that the firm-client interaction in the built environment is one the most emotional transactions a client can experience because of the huge financial demand of the purchasing a dwelling place from a construction firm. It is therefore expedient for the construction firm-client relationship to be preserved.…”