Investigating the Effect of VSM on the Performance of Quick-Service Restaurants

Abdel-Aal, Emad; Elshaer, Abdallah M.

doi:10.21608/jaauth.2021.52594.1097

Cited by 3 publications

(1 citation statement)

References 27 publications

(11 reference statements)

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“…The hospitality industry has strived to develop and strengthen hygiene and safety protocols because of the horror that has dominated all people globally. For this purpose, hospitality companies have provided a statement of their change in hygiene regulations and procedures and following new policies for handling food and beverages (Abdelaal & Elshaer, 2020) while reducing the interaction between the customer and the employee (Baum & Hai, 2020). Furthermore, the hotel's safety is critical and must be emphasized regularly, as well as pushing sanitizing programs and requiring all personnel to adhere to them (Elshaer & Marzouk, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

الالتزام بتدابیر السلامة الخاصة بفیروس کورونا فی صناعة الفنادق المصریه: دراسة استکشافیة متعددة الطرق

الشاعر¹,

الفقى²,

عبدالعال³

2022

مجلة کلیة السیاحة والفنادق - جامعة مدینة السادات

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The main purpose of this study is to examine guests' perceptions of COVID-19 safety measures in the Egyptian hotel industry and determine their assessment of such measures implemented in different hotel areas. In addition, it explores the management decisions and preparations for the future to support that safety commitment during the COVID-19 pandemic. Therefore, an exploratory mixed-method approach was used as the methodology to achieve the study's objectives. Based on an official checklist for hotel safety procedures released by Egypt's Ministry of Tourism and Antiquities, a structured questionnaire was distributed with 446 valid responses being received from hotel guests. The management strategies to support safety commitment were then investigated in a qualitative study based on 35 semi-structured interviews. According to the study findings, guests place great importance on the implementation of safety measures in hotel clinics, guest rooms, and restaurants. However, their evaluation of the optimum safety measures in hotel areas found that restaurants and guest rooms require more severe and active safety measures. It was also emphasized that during times of crisis, hotel managers highlight the role of managerial practices as well as collaboration with governmental stakeholders. Finally, this study concludes with important theoretical contributions and implications for the hotel industry during the pandemic time.

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Section: Literature Reviewmentioning

confidence: 99%

الالتزام بتدابیر السلامة الخاصة بفیروس کورونا فی صناعة الفنادق المصریه: دراسة استکشافیة متعددة الطرق

الشاعر¹,

الفقى²,

عبدالعال³

2022

مجلة کلیة السیاحة والفنادق - جامعة مدینة السادات

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What drives customers’ participation behaviour? Unveiling the drivers of affective satisfaction and its impacts in the restaurant industry

Khalifa,

Elshaer,

Hussain

et al. 2024

JHTI

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PurposeThis paper aims to explore the factors influencing customers' attitudes and behaviours, specifically in terms of affective satisfaction, participation behaviour, and word-of-mouth, within the restaurant industry, with a focus on both tangible and intangible elements. Additionally, the study seeks to identify the dual mediating role of customer affective satisfaction in this relationship.Design/methodology/approachIn this exploratory study, SEM-VB was utilized to examine data from 312 valid respondents who completed a face-to-face questionnaire using a quantitative methodology. The respondents were targeted at restaurants that serve comparable food and beverages for a similar socioeconomic class.FindingsThe findings reveal that perceived value, physical appearance, and standardization significantly contribute to customer affective satisfaction, which, in turn, positively influences their participation behaviour and word-of-mouth.Practical implicationsPractically, restaurant managers can enhance customer experiences and boost positive word-of-mouth by fostering affective satisfaction and encouraging interactive customer participation.Originality/valueThe novel concept of “affective satisfaction” contributes to restaurant management literature by identifying its tangible and intangible drivers and uncovering its outcomes in participation behaviour and word of mouth. By combining numerous factors and investigating the mediating function of affective satisfaction and based on the theory of Expectancy-Disconfirmation, this study adds to the theoretical understanding of what drives the affective satisfaction and word-of-mouth of casual dining restaurants’ customers.

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Value Stream Mapping: Literature Review and Implications for Service Industry

Setiawan

Tumanggor

Purba

2021

j.sist.teknik.industri.

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Value Stream Mapping (VSM) is a technique used in the lean principle that helps analyze the flow of materials and information needed to bring a product or service to the customer. VSM has received a lot of attention in the industrial sector from both the manufacturing industry and the service industry. The development of VSM tools has grown rapidly. Much of the research using VSM tools is carried out in industry and universities. This literature review aims to provide an overview of the implementation of Value Stream Mapping in the service industry and to find out its implications. This paper involves a review study of 45 papers related to a case study of VSM implementation in the service industry. The study was conducted using the Google Scholar database, Researchgate, ProQuest, Elsevier. This paper provides an advantage for the service industry to find problems related to waiting times. This paper extends the knowledge and study of the application of VSM as an unexplored tool in several branches of industry. VSM can also serve as a complementary approach, capable of increasing outcomes in many areas other than services. This paper also provides benefits for future researchers to add insights and references for studies related to VSM in the service industry sector.

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Investigating the Effect of VSM on the Performance of Quick-Service Restaurants

Cited by 3 publications

References 27 publications

الالتزام بتدابیر السلامة الخاصة بفیروس کورونا فی صناعة الفنادق المصریه: دراسة استکشافیة متعددة الطرق

الالتزام بتدابیر السلامة الخاصة بفیروس کورونا فی صناعة الفنادق المصریه: دراسة استکشافیة متعددة الطرق

What drives customers’ participation behaviour? Unveiling the drivers of affective satisfaction and its impacts in the restaurant industry

Value Stream Mapping: Literature Review and Implications for Service Industry

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