Investigating the Effect of Information Systems Factors on Trust in E-Government Initiative Adoption in Palestinian Public Sector

Abstract

The study conducted a primary investigation into the relationship between information system and trust in e-government followed by a secondary one into the relationship between trust in e-government and intention to use. It followed a quantitative approach of data collection through the use of questionnaire survey. The findings revealed that information quality, system quality, service quality, perceived usefulness, perceived ease of use, and securityprivacy contributed positively to trust in e-government while the latter impacted intention to use. Moreover, the study's findings supported the rationale behind the IS theories (TAM and IS Success Model) and security-privacy were proven to illustrate trust in e-government adoption initiative. The findings theoretical and practical implications and limitation and suggestions for future research were discussed towards the end of the study.

Towards Social Network Sites Acceptance in e-Learning System: Students Perspective at Palestine Technical University-Kadoorie

“…Moreover, perceived information security (H5) was identified as a significant factor that is associated with the acceptance of social network sites in e-Learning (ß = 0.204, t = 5.161, p <0.05). A result is matched with the study of [78], who found that information security positively impacts www.ijacsa.thesai.org trust in E-government acceptance. Therefore, the students more perceived information security follows a tremendous student"s acceptance of social network sites in e-Learning, meaning high perceived information security attracts students to use the e-Learning system.…”

Scrutiny of Relationship between E-Banking Information Quality Dimensions and Customer Satisfaction

“…On the other hand, Almahamid et al (2010) discovered that there exists a positive relationship between the intention to use e-government services and information quality. Similarly, Ayyash et al (2013) also stated that perceived information quality positively has a significant impact on the user's trust in the initiative of adopting e-government in public organizations. However, very few researches have studied the effect of information quality dimensions on the satisfaction of customers towards the Palestinian Ebanking services sector.…”

A review on antecedents of citizen's trust in government social media services

“…Privacy risk relates to the loss of control over personal information whereas, security is related with unauthorized access to individual's personal data is using government social media services. Ayyash, Ahmad and Singh [40] indicated the positive influence of both security and privacy in context of e-government services. Similarly, Ranaweera [25] also found a positive relationship between perceived security and perceived privacy on citizens trust in e-government services.…”

“…The results of previous studies have found that if the e-government website provides accurate and timely information, users tend to use that technology for government services. According to Ayyash, et al [40], a good information quality information (timely, up to date, comprehensive, relevant) will develop citizens trust to use e-government services. There are variety of information on social networking services generated by multiple users.…”

“…Davis [22] stated that both of these perceptions shape the intention to use, which in turn shapes the actual use of the technology. Previous studies have found a positive relationship of perceived ease of use and perceived usefulness towards citizens trust [26,40]. For instance, Hassanein and Head [44] identified perceived ease of use and perceived usefulness as important determinants of online trust.…”