“…In this paper, the focus is on one particular form of online institutional communication, i.e. FAQs on governmental websites, and for this reason all other forms of communication on COVID-19, which have already been discussed elsewhere (Garzone 2021;Janssen, Hendriks, and Jucks 2021;Jucks and Hendriks 2021;Tagliacozzo, Albrecht, and Ganapati 2021;Demata, Knoblock, and Zummo 2022), will not be addressed. Before delving into the micro-analysis, however, a consideration is in order.…”