Introducing public sector eIDs: The power of actors’ translations and institutional barriers

Söderström, Fredrik

doi:10.3384/diss.diva-132737

Cited by 2 publications

(2 citation statements)

References 251 publications

(838 reference statements)

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“…They cannot provide the technology for e-ID. The public e-ID system in Sweden is managed by the private banks [40] and it is a common barrier for access to public digital services. In addition, low income households in unemployment support can get extra income support to cover costs for smart phones, wi-fi or tablets.…”

Section: Discussion On Digital Divides At the Agenciesmentioning

confidence: 99%

A Digital Society for All? – Meanings, Practices and Policies for Digital Diversity

Hedström¹,

Sefyrin²,

Gustafsson³

et al. 2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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The concept of digital divides has been on the agenda in research and policy making for at least the last 20 years. But it is still, a challenge to grasp this concept that is so elusive and transforming. Inclusion, access and equality are still key values for democratic governance and must be addressed in particular when forming and contributing to a digital government. This paper seeks to intervene in current debates on digital divides and digital inclusion by analyzing two cases of responses among street-level public administration in relation to e-government services in Sweden. The case studies are strategically chosen and conducted in national agencies and in local public libraries. Three lines of contributions are discussed, firstly the importance to care for equality secondly the need to see the non-users, and thirdly to discuss the potential of putting focus on digital diversity.

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Section: Discussion On Digital Divides At the Agenciesmentioning

confidence: 99%

A Digital Society for All? – Meanings, Practices and Policies for Digital Diversity

Hedström¹,

Sefyrin²,

Gustafsson³

et al. 2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…Their study draws an important distinction between a static view of power and a more dynamic “power to.” However, studies of translation processes and their different phases (problematization, interessement, enrollment and mobilization), including a qualified view of technological and human actors are the most common uses of ANT in e-government research (Fornazin and Joia, 2016). Recent examples are Söderström’s (2016) study of the introduction of public- sector eIDs and Cordella and Hesse’s (2015) study of interactions and dynamics of an e-government project in Kerala, India.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Enrolling citizens as informed consumers in quasi-markets

Ranerup

Henriksen

2019

ITP

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Purpose Many countries today, especially in Europe, provide publicly funded public services in quasi-markets. As these markets commercialize, agencies of various types are providing technologies that support citizens’ choice of services. Citizens’ use of technologies for service provision is studied as e-government under labels of channel management, e-service uptake or adoption. In contrast, by using actor–network theory (ANT), the purpose of this paper is to focus on the marketing devices that are used to enroll citizens to choose technologies in a context with large penetration of quasi-market arrangements. Design/methodology/approach Based on a Swedish case study, this paper uses qualitative data from 11 occurrences of technologies to support citizens’ choice (“market devices”) in education, healthcare and public pension in an analysis of the means taken (“marketing devices”) to increase their use. The study formulates a tentative typology of these devices. Findings The marketing devices are intended to attract citizens’ attention to the possibility of choice (e.g. catalogs, postcards and commercials), invite interaction (e.g. various social media platforms), improve the technological support in line with user needs (e.g. user participation in development), increase visibility of technological support (e.g. search optimization) or directly connect citizens to technological support (e.g. via links). Originality/value The paper contributes to e-government research through a typology of means taken to increase citizens’ technology use based on selected concepts from ANT, and to a discussion of technologies and humans.

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Introducing public sector eIDs: The power of actors’ translations and institutional barriers

Cited by 2 publications

References 251 publications

A Digital Society for All? – Meanings, Practices and Policies for Digital Diversity

A Digital Society for All? – Meanings, Practices and Policies for Digital Diversity

Enrolling citizens as informed consumers in quasi-markets

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