In this paper I discuss how participation in IT design depends on how actors and IT design is defined. The argument is that participation is intertwined with gender, power and knowledge. The empirical basis for the paper is an ethnographic study of a business process analysis in an IT design project in a Swedish government agency. The frame of reference is constituted by ideas from PD and theories from feminist technoscience, and a central concept is sociomaterial practices. The empirical material is analysed with the help of agential realism. Based on the analysis I discuss how participation in IT design in various ways is intertwined with gender, power and knowledge. One major conclusion is that the women who were the central knowers in the business process analysis became visible as participants. This is related to the debate about women"s participation in IT design.
The concept of digital divides has been on the agenda in research and policy making for at least the last 20 years. But it is still, a challenge to grasp this concept that is so elusive and transforming. Inclusion, access and equality are still key values for democratic governance and must be addressed in particular when forming and contributing to a digital government. This paper seeks to intervene in current debates on digital divides and digital inclusion by analyzing two cases of responses among street-level public administration in relation to e-government services in Sweden. The case studies are strategically chosen and conducted in national agencies and in local public libraries. Three lines of contributions are discussed, firstly the importance to care for equality secondly the need to see the non-users, and thirdly to discuss the potential of putting focus on digital diversity.
As societies become increasingly digitalized, the requirements for inclusion continuously increase. In a Swedish public, municipal, library context, it is common that individuals who face difficulties related to digital technologies come and ask for help. In this paper, we explore care in relations constituted by individuals and digital technologies and analyze how care matters for digital inclusion. It builds on field studies in a Swedish library context and includes qualitative interviews, focus groups, and observations of employees working to support individuals with digital needs. In order to analyze the material, we apply the concept of care. In the concluding discussion, we argue first for viewing individuals as sociomaterial entanglements of relations constituted by humans and non-humans, second that these sociomaterial entangled relations are vulnerable, shifting, and fluid, rather than stable, and third that these relations are in constant need of care.
In this article the argument is that in order to find women who participate in the design of IT, it is not enough to analyze gendered divisions of labor in terms of professional belongings but also to analyze the practices behind the professional categories that are involved in IT design. The purpose of the article is to explore how actors in various ways were configured during an IT design project. The article is based on an IT design project, and the empirical material for the study was gathered through the use of ethnographic methods, and analyzed diffractively. This analysis showed that the boundaries between actors shifted, that the actors were placed in several different positions, and that what was done in practices did not always fit with the formal positions. The analysis made it possible to see that in this IT design project, women were important participants on which the whole project depended. If this project is representative also for other IT design projects, the problem of women as outsiders of IT design could be rephrased, and the problem is no longer that women are not included in IT design, but that their participation does not always become visible.
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