Intranet usage and managers' performance in the port industry

Abstract

Purpose -Using the extended task-technology fit (TTF) model, the purpose of this paper is to examine the impact of intranet usage on middle managers' performance in the port industry. Design/methodology/approach -The study was conducted on 357 middle managers from various organisations in the Malaysian port industry. Findings -The structural equation modelling results indicate that TTF and usage significantly explains the variance on managers' performance. TTF is a predictor of perceived usefulness and usage but it does not predict user resistance. Perceived usefulness is a predictor of usage but it does not predict user resistance. User resistance does not predict managers' performance.Research limitations/implications -The study focuses only on the port industry in Malaysia and concentrates only on the management perspective of intranet usage. Practical implications -The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve on their intranet adoption. Originality/value -This study is perhaps one of the first to address the intranet adoption in the port industry using a comprehensive, extended TTF model (perceived usefulness, usage, user resistance) to investigate their influences on individual job performance.

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“…Also, there is no study that examine indirect effect of intranet resistance and intranet withdrawal [4,24]. This is due to the limited studies that attempted to relate all possible factors of Intranet usage in one single setting, which reveals a significant gap in knowledge.…”

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