Interpersonal risk communication matters more than media risk communication in its impact on individuals’ trust and preventive behaviors during COVID-19

Shah, Zakir; Lü, Wei

doi:10.1016/j.ijdrr.2022.103369

Cited by 6 publications

(2 citation statements)

References 81 publications

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“…In conclusion, core residents play an integral role in the community by leveraging their social connections to engage with vulnerable networks and bridge the gap between community organizations and these marginalized populations [ 31 ]. Shah et al demonstrated that during the COVID-19 pandemic, interpersonal risk communication had a more significant impact on individual trust and preventive behavior than did media risk communication [ 32 ]. Moreover, residents’ understanding of risk information is influenced by their trust in the information source [ 33 ].…”

Section: Literature Review and Theoretical Frameworkmentioning

confidence: 99%

Utilizing social media for community risk communication in megacities: analysing the impact of WeChat group information interaction and perception on communication satisfaction during the COVID-19 pandemic in Shanghai

Chen,

et al. 2024

BMC Public Health

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Background Against the backdrop of the global public health crisis, the COVID-19 pandemic has exposed significant disparities in the supply and demand of risk information related to public health crises, posing severe challenges to risk governance in megacities. Shanghai, China, introduced community WeChat groups for community communication, effectively facilitating the dissemination and response of grassroots information and providing a new path for interactive governance in the community. Methods This study collected 1006 questionnaires from residents of 350 communities in Shanghai through an online survey between June 10 and July 10, 2022. Multiple linear regression analysis was conducted to examine the impact of different participants (including the community, core residents, and the combined community and core residents) on community risk communication, perceived communication quality, and dissemination themes related to COVID-19 on community communication satisfaction. Additionally, in-depth interviews were conducted with 20 core residents from different types of communities, focusing on the specific methods of risk communication through community WeChat groups and their ability to disseminate information, respond to, and solve problems. Results Perceived information coverage and perceived response efficiency are significantly positively correlated with communication satisfaction. Notably, the speed of community information response has the greatest impact on communication satisfaction. Regarding COVID-19-related information dissemination themes, “community outbreaks, supplies, nucleic acids, outbreak prevention measures, and scientific content” all have a significant impact on communication effectiveness, with “nucleic acid testing information” having the greatest impact. Although the statistical data indicate that the participation of core residents in risk communication does not significantly affect communication satisfaction, it seems to be related to the size of the community, and the interview results further validate this conclusion. Conclusion In the future, grassroots communities should consider the affordances of social media, recognize the significant correlation between risk communication and grassroots trust, and formulate more detailed and targeted risk communication strategies. In particular, incorporating core residents into “semiformal” grassroots organizations can improve community service quality, thereby enhancing community resilience in the face of public health emergencies.

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Section: Literature Review and Theoretical Frameworkmentioning

confidence: 99%

Utilizing social media for community risk communication in megacities: analysing the impact of WeChat group information interaction and perception on communication satisfaction during the COVID-19 pandemic in Shanghai

Chen,

et al. 2024

BMC Public Health

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“…According to Luhmann's (2018) classifcation of trust, trust is divided into interpersonal trust and institutional trust, which have diferent roles and psychological mechanisms, respectively. Specifcally, interpersonal trust is an expected judgment and psychological state, in which patients and healthcare professionals believe that the other party will not act against them during the interaction [23]. Institutional trust is the expectation and belief whether the healthcare system is credible in the doctor-patient interaction [24].…”

Section: Introductionmentioning

confidence: 99%

Association among Doctor-Patient Communication, Trust, and Patients’ Negative Stereotypes for Healthcare Professionals during COVID-19: A Cross-Sectional Study

Wang,

Bu,

Wang

et al. 2023

Journal of Nursing Management

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Aim. The purpose of this study was to examine the association among doctor-patient communication, trust, and patients’ negative stereotypes for healthcare professionals during COVID-19. Background. Patients’ negative stereotypes for healthcare professionals have been considered a major cause of violence against healthcare professionals. During COVID-19, since the fear for illness could exacerbate patients’ negative stereotypes for healthcare professionals, therefore, how to inhibit patients’ negative stereotypes for healthcare professionals has become a top priority. Methods. From January 2020 to April 2020, a cross-sectional survey study was performed in which a total of 2000 patients were convenience-sampled from different regions of China. The survey measured doctor-patient communication, institutional trust, interpersonal trust, and patients’ negative stereotypes for healthcare professionals, respectively. After standardizing the total data scores, the association between doctor-patient communication, trust and patients’ negative stereotypes for healthcare professionals using the bootstrap method was built. Results. There was a moderate to the high correlation between doctor-patient communication, patients’ negative stereotypes for healthcare professionals, interpersonal trust, and institution trust (r = 0.36–0.68, p < 0.01). Mediation analysis showed that patients’ interpersonal trust (β = −0.25, 95% CI: −0.312–−0.209) than patients’ institution trust (β = −0.02, 95% CI: −0.042–−0.007) played a greater role in suppressing negative stereotypes through doctor-patient communication. Conclusions. Through communication, healthcare professionals and patients increase their familiarity and identification, thereby reducing patients’ negative stereotypes. Moreover, because interpersonal trust connotes emotional and cognitive trust, it was more beneficial than institution trust in reducing negative stereotypes. Implications for Nursing Management. The results of this study can tell governments, healthcare organizations, communities, and healthcare professionals that reducing violent behaviors based on negative stereotypes requires attention to institutional trust building, interpersonal trust development, and communication improvement.

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The impact of interpersonal risk communication on people’s cognitive risk perception and negative emotions during the COVID-19 pandemic: A mediation and moderation model

Shah,

Wei,

Ghani

2024

Curr Psychol

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Interpersonal risk communication matters more than media risk communication in its impact on individuals’ trust and preventive behaviors during COVID-19

Cited by 6 publications

References 81 publications

Utilizing social media for community risk communication in megacities: analysing the impact of WeChat group information interaction and perception on communication satisfaction during the COVID-19 pandemic in Shanghai

Utilizing social media for community risk communication in megacities: analysing the impact of WeChat group information interaction and perception on communication satisfaction during the COVID-19 pandemic in Shanghai

Association among Doctor-Patient Communication, Trust, and Patients’ Negative Stereotypes for Healthcare Professionals during COVID-19: A Cross-Sectional Study

The impact of interpersonal risk communication on people’s cognitive risk perception and negative emotions during the COVID-19 pandemic: A mediation and moderation model

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