Interorganizational Trust

Zaheer, Akbar; Harris, Jared D.

doi:10.4135/9781452231075.n10

Cited by 116 publications

(110 citation statements)

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“…We define it as relational competence, a bundle of attitudes, the organizational routines and capabilities necessary to: establish a partnership and prepare the framework for it; lead common activities and control their effects; manage knowledge creation and exchange between partners, communicate effectively, solve problems and integrate partnering firms on inter-organizational, interpersonal and inter-team level [Sulimowska-Formowicz 2015]. Some of these capabilities are tools for inter-and intra-organizational trust-building They may be helpful in the process of the minimization of uncertainty and the elimination of double contingency risk [Hakansson et al 2009;Zaheer, Lofstrom, and George 2003]. Similarly to interpersonal trust, organizational trust may be analyzed two-dimensionally according to its sources.…”

Section: Organizational Trustmentioning

confidence: 99%

The value of trust in inter-organizational relations

Chrupała‐Pniak¹,

Grabowski²,

Sulimowska-Formowicz³

2016

EBR

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The risk of the increasing divergence of the eurozone and the problem of macroeconomic imbalances in a three-gap model Jacek Pera Structural barriers to research and development activities in emerging markets Review, Vol. 2 (16), No. 2, 2016: 127-143 DOI: 10.18559/ebr.2016 The value of trust in inter-organizational relations Abstract : The article presents the results of empirical research on the role of trust in inter-organizational relations (IORs) and its outcomes. We questioned 210 Polish large and medium sized companies in different industries, experienced in IORs of different kind with Polish and foreign partners. We used a set of non-parametric analyses: Spearman correlation, mediation analyses with bootstrapping and structural equations modeling with RML (Robust Maximum Likelihood). Our findings confirm the statistically relevant correlations between the interpersonal trust of individuals and teams, the trust-building competence of organization and the outcomes of the cooperative relationships of companies. Additionally, the trust-building competence of organization serves as a mediator in the relations of interpersonal trust and IORs outcomes.

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Section: Organizational Trustmentioning

confidence: 99%

The value of trust in inter-organizational relations

Chrupała‐Pniak¹,

Grabowski²,

Sulimowska-Formowicz³

2016

EBR

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“…Although extensive scholarly work has been done (Ping Li, 2007) on trust in the domain of organisational management and strategic alliance (Gambetta, 1988;Inkpen and Currall, 2004;Koza and Lewin, 1998;Rousseau et al, 1998;Zaheer and Harris, 2006), relatively little attention has been paid to this construct in the marketing domain (Arnott, 2007) with the result that much less is known about trust in the context of financial services. With the exception of empirical work mostly focusing around the attributes of trustees i.e.…”

Section: Introductionmentioning

confidence: 99%

Trust in financial services: the influence of demographics and dispositional characteristics

2017

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So far very little attention has been paid to examining consumer perceptions of trust from an interdisciplinary perspective. The purpose of this study is to examine how consumer trusting belief and disposition to trust within the financial services sector vary on the basis of individual demographic differences in trust. The research provides new insights into how consumers with higher dispositional trust have higher institutional trust and higher trusting belief; and how consumers' trusting belief significantly differs according to their demographic background in terms of age, marital status, ethnicity and gross annual income. The findings offer useful insights for the managers in financial institutions to carefully consider the impact of the influence of these individual differences on consumer behaviour in order to serve the needs of consumers in their target market and be able to design financial products and develop trust building strategies to attract and retain them. They also call for the action of the regulators and the financial institutions to play their part in building strong institutional systems that contribute to engendering higher levels of consumer trust.

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“…More importantly to the highly prolific research on long-term interfirm cooperation such as joint ventures, the effects of trust on economic performance are still far from clear (Dirks & Ferrin, 2001). Accordingly, trust has become one of the most frequently cited concepts in studies of cooperative interorganizational relationships (Grandori & Soda, 1995;Rao & Schmidt, 1998;Arnott, 2007;Zaheer & Harris, 2006). Yet it is only relatively recently that interorganizational trust has come to be acknowledged as a distinct construct, with previous research focusing on trust in isolated dyads without due consideration of its organizational context (Currall & Inkpen, 2002;Ferrin et al, 2006; but see e.g.…”

Section: Introductionmentioning

confidence: 99%

Trusting organizations: The institutionalization of trust in interorganizational relationships

Kroeger

2011

Organization

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Recent research on interorganizational trust has stressed the need to develop a deeper understanding of the multi-level nature of this construct. This article focuses on trust on different analytical levels in an interorganizational context, and on the hitherto underspecified connections between these. Based on an institutionalization approach, it revisits the classic question: (how) can organizations trust each other? To do so, we consider organizations as objects of trust and reappraise the transferral from interpersonal to interorganizational trust in "facework" (Giddens, 1990). We also examine the conflicts and struggles of trust and power that can arise from this process between boundary spanners and their organizational constituents. Next, we consider organizations as subjects of trust in interorganizational relationships. We detail the institutionalization of trust and its reproduction on an organizational level, and how it can be transmitted to new generations of organizational actors, creating path-dependent histories of trust which are truly interorganizational. Taking up the theme of trust and power, we analyze ways in which the institutionalization of trust can entail that of power, too, and examine the implications of this from a critical point of view.We conclude that in interorganizational trust, both the subject and object of trust move across analytical levels, and further, that this movement demonstrates the significance of the organization as a distinct entity that can be both trusted and trusting.

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Interorganizational Trust

Cited by 116 publications

References 0 publications

The value of trust in inter-organizational relations

The value of trust in inter-organizational relations

Trust in financial services: the influence of demographics and dispositional characteristics

Trusting organizations: The institutionalization of trust in interorganizational relationships

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