Interorganizational Citizenship Behaviors: An Empirical Study

Abstract

Exchanges among firms operating in supply chains are complex due to relational embeddedness, i.e., the extent to which relationships, rather than economic rationality, govern firm‐to‐firm interactions. For many years interfirm relationships were assumed to be best managed via coercive tactics. However, for the last two decades much attention has been given in the literature to more relational forms of governance, and recent supply chain research examining relationship nature, magnitude, and type implies the need for an alternative symbiotic explanation for supply chain relationship effectiveness. To address this void in the literature, this article introduces the concept of interorganizational citizenship behaviors (ICB's). Based on a review of literature from multiple business domains, common types of ICB's are identified, and research hypotheses are developed and tested. Future research initiatives and implications for supply chain management practice are also provided.

The Respective Effects of Virtues and Inter-organizational Management Control Systems on Relationship Quality and Performance: Virtues Win

“…Consistent with existing buyer-supplier relationship performance research, this study provides evidence that relationship quality generates firm performance (Autry et al, 2008;Fynes et al, 2005Fynes et al, , 2008Palmatier, 2008;Siguaw et al, 1998). However, unlike previous studies (Athanasopoulou, 2009), we adopt a global measure of performance.…”

“…Prior studies indicate that relationship quality improves performance (for a review, see Athanasopoulou, 2009), in terms of profits (Siguaw et al, 1998), market and financial performance (Autry et al, 2008), customer value (Palmatier, 2008), and operations such as cost, quality, delivery, and flexibility (Fynes et al, 2005(Fynes et al, , 2008. The positive impact of relationship quality on sales effectiveness remains to be validated (Boles et al, 2000;Crosby et al, 1990).…”

The impact of job embeddedness on innovation‐related behaviors

“…This prevents respondents from filling out the same survey more than once using different names or different computers. Third, other researchers have had success with MarketTool (Arora & Henderson, 2007;Autry, Skinner, Lamb, 2008;Gronlund, Carlson, Dailey, & Goodsell, 2009;Kwun & Alshare, 2007) or similar central Web sites (Montes & Zweig, 2009;Piccolo & Colquitt, 2006).…”

A Note on the Use of Survey Research Firms to Enable Empirical Data Collection

“…; Palmeira and Thomas ; Bearden and Haws ) and supply chain management (e.g., Autry et al. , ; Jack et al. ; Richey et al.…”