Internet impacts on supply chain management

The role of multichannel integration in customer relationship management

“…Of particular importance to CRM is the recent development of electronic channels. This is an area currently attracting significant interest, including a recent special issue of this journal (Lancioni, Schau, & Smith, 2003).…”

e-Procurement: an emerging tool for the hotel supply chain management

“…e-Commerce offers enormous business opportunities to increase revenue while reducing operating costs. The complementarity between e-Commerce and SCM also has been supported by many scholars (Corsi and Boyson, 2003;Frohlich and Westbrook, 2001;Gura˜u et al, 2001;Lancioni et al, 2003;Pache´, 2001;Skjøtt-Larsen et al, 2003). However, studies in the tourism and hospitality industry have primarily focused on customer perspective (Heung, 2003).…”

Empirical Study of e-Procurement Adoption in Thailand

“…can be defined as the use of electronic communication to perform business process between sellers and buyer [2] .It is a powerful tool in business field for facilitating the acquisition of commodities through internet [3] . E-procurement focuses on main activities of purchasing operation such as supplier selection, defining the product requirement, negotiation and contracting with suppliers [4] Although e-procurement is known to be the system that has several benefits for the organization, some of the organizations do not use such system . Those organizations.…”