Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises (SMEs)

Chong, Poh Ling; Ong, Tze San; Abdullah, Amalina; Choo, Wei Chong

doi:10.5267/j.msl.2019.5.025

Cited by 26 publications

(23 citation statements)

References 48 publications

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“…These innovative actions include improving manufacturing processes, sourcing new technologies, introducing new products and services, and R&D investment (MOSTI, 2018). Moreover, these Malaysian firms are highly proactive, forwardlooking, and risk-taker, therefore, posing rich entrepreneurial behaviour (Falahat et al, 2018;Falahat et al, 2021) and significantly pouring resources into innovation to become competitive and successful (Chong et al, 2019;Mamun, 2017) entrepreneurial firms have been registered with the association. Then the authors randomly selected and contacted 3000 firms through telephone to verify their existence and willingness to participate in this research.…”

Section: Research Context Sample and Data Collectionmentioning

confidence: 99%

Open innovation pathway to firm performance: the role of dynamic marketing capability in Malaysian entrepreneurial firms

Mostafiz

Ahmed²,

Hughes³

2022

IJEBR

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PurposeThis study investigates how firms build strong dynamic marketing capability (DMC) from open innovation (OI) to enhance the performance of entrepreneurial firms. Moreover, this study unfolds DMC's mediating and moderating mechanisms underlying inbound and outbound OI and performance relationships, respectively.Design/methodology/approachTo test the research model and hypotheses, this study drew a sample of 251 firms operating in Malaysia using the time-lagged survey method. Structural equation modelling was used in this study to investigate the model relationships.FindingsThe findings of this study reveal the positive interplay between inbound OI (knowledge acquisition) and DMC. The outbound OI (knowledge exploitation) in this study is found to mediate the relationship between inbound OI and firm performance. In addition, while the DMC has a mediating effect in the relationship between inbound OI and firm performance, such a capability reinforces the positive relationship between outbound OI and performance.Originality/valueThis study provides a noble insight into the complex interplay between OI and entrepreneurial firms' performance by developing and testing an integrated framework underpinned by a knowledge-based view and dynamic capability theory. The findings highlight the significance of taking an interdisciplinary and integrated approach to better understand the determinants of entrepreneurial firms' performance in an emerging country context.

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Section: Research Context Sample and Data Collectionmentioning

confidence: 99%

Open innovation pathway to firm performance: the role of dynamic marketing capability in Malaysian entrepreneurial firms

Mostafiz

Ahmed²,

Hughes³

2022

IJEBR

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“…To unveil this relation, a thorough analysis of research papers that examine the impact of KM on OP using BSC has been carried out. For example, Chong, Ong, Abdullah, and Choo (2019) assess the relationship of knowledge, trust, Commitment, opportunity development, and overall internationalization, as well as innovation toward BSC as a measuring tool of firms' performance. They conclude that knowledge, trust, commitment, and opportunity development played an important role in innovation and balanced scorecard among Malaysian small and medium enterprises (SMEs).…”

Section: Km and Bscmentioning

confidence: 99%

Revitalizing theBSCthrough knowledge management: The mediating role of intellectual capital

Karasneh

2020

Journal of Public Affairs

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There has been growing interest in the relationship between knowledge management (KM) and intellectual capital (IC) as well as KM and organizational performance, in addition to IC and organizational performance. Yet, the crucial challenge for an organization is to integrate a well-designed performance measure based on KM, intellectual capital (IC), and organizational performance through balanced scorecard (BSC). In this research, the association among KM, IC, and BSC based performance is investigated. The results from knowledge-intensive firms disclosed a positive relationship between both KM and IC and between KM and BSC. Moreover, empirical results revealed the presence of partial evidence to support the relationship between KM and BSC. Thus, a suitable application of IC indicates the necessity to implement KM leading to organizational performance based on BSC. | INTRODUCTIONIn a knowledge era, the continuity of organizations depends on their ability to cope with changes associated with the dynamic turbulent business environment. This environment has moved organizations to modify and improve their competencies to maintain a competitive advantage (Karasneh & Al-zoubi, 2019).

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“…Their performance is vital to achieving a high‐income and knowledge‐based economy through engagement in intensive product specification and engineering activities. Therefore, improvements are necessary in both marketing and distribution 24,25 . However, despite the importance of SMSEs, they are still facing productivity and quality problems 9–13 .…”

Section: Introductionmentioning

confidence: 99%

Towards the sustainability of small and medium software enterprises through the implementation of software process improvement: Empirical investigation

Balogun

Almomani

Basri

et al. 2022

J Software Evolu Process

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To improve and sustain the quality of software products, software process improvement (SPI) is needed. Currently, small and medium software enterprises (SMSEs) represent a high proportion of companies around the world and become a cornerstone in the worldwide industry economy. These companies have realized that improving their process is crucial for success, but they are facing difficulties to implement it due to limited resources, limited knowledge, and time constraints. This study aimed to identify the sustainability success factors (SSFs) that have a positive impact on implementing SPI efforts in SMSEs. Data were collected through a systematic literature review (SLR) approach and quantitatively through a survey questionnaire. A list of 44 SSFs was identified during SLR and empirical study. Results illustrate that there is a positive correlation between the ranks obtained from both dataset (rs (44) = .548, ρ = .001). Therefore, there would be significant differences between the SSFs identified in both datasets. In conclusion, the top‐ranked factors can then be used to guide the SPI coordinators on where they should focus their attention to reach the desired SPI goals, which is crucial to deliver the software products and also facilitates in development of model for SPIs in the future.

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Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises (SMEs)

Cited by 26 publications

References 48 publications

Open innovation pathway to firm performance: the role of dynamic marketing capability in Malaysian entrepreneurial firms

Open innovation pathway to firm performance: the role of dynamic marketing capability in Malaysian entrepreneurial firms

Revitalizing theBSCthrough knowledge management: The mediating role of intellectual capital

Towards the sustainability of small and medium software enterprises through the implementation of software process improvement: Empirical investigation

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