Integration of supply chain management and tourism: An empirical study from the hotel industry of Indonesia

Arifin, Muhammad; Ibrahim, Andi; Nur, Muh.

doi:10.5267/j.msl.2018.11.013

Cited by 14 publications

(10 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Tourism growth expresses the number of arrivals and the time of their stay/trips over a period of time. Tourism growth is measured through the interplay between tourists' arrivals, tourism receipts, and travel time duration (Song et al 2010;Arifin et al 2019)…”

Section: Tourism Development and Growthmentioning

confidence: 99%

Impact of tourism development upon environmental sustainability: a suggested framework for sustainable ecotourism

Baloch

Shah

Iqbal

et al. 2022

Environ Sci Pollut Res

140

View full text Add to dashboard Cite

The empirical research investigated the relationship between tourism development and environmental suitability to propose a framework for sustainable ecotourism. The framework suggested a balance between business and environmental interests in maintaining an ecological system with the moderating help of government support and policy interventions. The study population encompasses tourism stakeholders, including tourists, representatives from local communities, members of civil administration, hoteliers, and tour operators serving the areas. A total of 650 questionnaires were distributed to respondents, along with a brief description of key study variables to develop a better understanding. After verifying the instrument's reliability and validity, data analysis was conducted via hierarchical regression. The study findings revealed that a substantial number of people perceive socio-economic benefits, including employment and business openings, infrastructure development from tourism development, and growth. However, the state of the natural and environmental capital was found to be gradually degrading. Alongside the social environment, social vulnerability is reported due to the overutilization of land, intrusion from external cultures, and pollution in air and water due to traffic congestion, accumulation of solid waste, sewage, and carbon emissions. The study suggested a model framework for the development of sustained ecotourism, including supportive government policy interventions to ensure effective conservation of environmental and natural resources without compromising the economic viability and social well-beings of the locals. Furthermore, the variables and the constructs researched can be replicated to other destinations to seek valuable inputs for sustainable destination management elsewhere.

show abstract

Section: Tourism Development and Growthmentioning

confidence: 99%

Impact of tourism development upon environmental sustainability: a suggested framework for sustainable ecotourism

Baloch

Shah

Iqbal

et al. 2022

Environ Sci Pollut Res

140

View full text Add to dashboard Cite

show abstract

“…Hence, IOS use for integration, collaboration and coordination can positively aid in the development of TAGL and TREL. With IOS, there is more successful process integration of hotels and tour operators, resulting in a satisfactory experience for the travellers (Chiu et al, 2009;Arifin et al, 2019). For example, there has been significant increase in usage of advanced technologies and systems for integration of online and offline service processes, through which companies can market their products and services to customers (Ryu et al, 2020;Chang et al, 2018;Long and Shi, 2017), and hence can result in higher responsiveness and sustainability of businesses.…”

Section: H2c Ios Use For Intelligence Positively Affects Ios Use For Coordinationmentioning

confidence: 99%

“…Furthermore, IOS has also helped key entities in a tourism supply chain for, e.g. tour operators and online travel agencies to coordinate in a more effective way (Chang et al, 2018;Arifin et al, 2019), ensuring higher responsiveness to customer requests. In view of these, we propose that:…”

Section: H2c Ios Use For Intelligence Positively Affects Ios Use For Coordinationmentioning

confidence: 99%

Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

Мандал

Dubey

2021

BIJ

View full text Add to dashboard Cite

PurposeThis study explored the role of inter-organizational systems (IOS) appropriation in the form of five key IOS usage-based capabilities, namely, IOS use for communication, intelligence, integration, collaboration and coordination in the development of tourism SC agility and resilience. Furthermore, the inter-relationship among these IOS usage-based capabilities were explored.Design/methodology/approachThe study collected perceptual measures from hotel managers and tour managers having sufficient experience in the tourism sector. With 209 completed responses, the data were analyzed using partial least squares.FindingsThe study found IOS use of communication and intelligence as prominent enablers of IOS use for integration, collaboration and coordination. Furthermore, IOS use for integration, collaboration and coordination was found to have a prominent influence in the development of tourism SC agility and resilience. However, the influence of IOS use for communication on collaboration was not supported. Also, the impact of IOS use for collaboration in tourism resilience development was not supported.Originality/valueThe study is the foremost to explore the role of IOS appropriation in the development of dynamic capabilities like agility and resilience in tourism. Furthermore, the study also contributed to extant literature on IOS appropriation through suggesting two additional factors, namely, IOS use for collaboration and coordination to the existing IOS usage-based capabilities.

show abstract

“…Most scholars study the tourism supply chain through empirical methods [10][11][12][13][14][15][16][17]. For instance, Arifin et al [18] investigate the relationship between supply chain management and the hotel industry in Indonesia, and present some implications for tourists and key policymakers integrating supply chain management and tourism.…”

Section: Literature Reviewmentioning

confidence: 99%

Optimal Emission Reduction and Pricing in the Tourism Supply Chain Considering Different Market Structures and Word-of-Mouth Effect

2021

View full text Add to dashboard Cite

In the context of carbon tax policy and word-of-mouth, local operators and tour operators in the tourism supply chain need to determine optimal wholesale price, carbon reduction level, and retail price of tour packages strategies. To address these decision-making issues, while considering the word-of-mouth effect, our paper considers a local operator determining wholesale price and carbon reduction level of the tour package and a tour operator determining retail price of the tour package. According to different bargaining powers, we study three scenarios: the local operator leading Stackelberg (LL), the tour operator leading Stackelberg (TL), and the static Nash game (NG). We develop three theoretical models and present some insights. We find that tourist’s sensitivity to word-of-mouth has positive (negative) impacts on optimal wholesale price, carbon reduction level, retail price, demand, and profits if the impact of word-of-mouth is positive (negative), while the impact of word-of-mouth is always having positive impacts on optimal decisions, demand, and profits. Interestingly, the NG market structure contributes the most environmentally-friendly products but mostly hurts the environment. The local operator under LL can obtain the largest profit, which is even larger than the profit of the tour operator, while the tour operator under NG and TL can obtain more profit than the local operator.

show abstract

Integration of supply chain management and tourism: An empirical study from the hotel industry of Indonesia

Cited by 14 publications

References 24 publications

Impact of tourism development upon environmental sustainability: a suggested framework for sustainable ecotourism

Impact of tourism development upon environmental sustainability: a suggested framework for sustainable ecotourism

Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

Optimal Emission Reduction and Pricing in the Tourism Supply Chain Considering Different Market Structures and Word-of-Mouth Effect

Contact Info

Product

Resources

About