2015
DOI: 10.1108/ijqss-03-2015-0033
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Integration of CSR principles in quality management

Abstract: Purpose – This paper aims to analyse the case of a non-governmental organization (NGO) and the possibilities of implementing corporate social responsibility (CSR) strategy and principles in an organizational quality management system (QMS) to reduce the rate of staff turnover and improve the overall excellence of the organization. QMS provides a framework for implementing CSR policy, strategy, activities and culture at all management levels of organization, creating a basis for establishing a s… Show more

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Cited by 24 publications
(23 citation statements)
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“…They contribute to several economic indicators such as employment, the manufacturing of goods, GDP, income generation, opportunities and poverty. Furthermore, SMEs are still confronted with pressure to respond socially towards their stakeholders, including customers, shareholders, employees, suppliers, NGOs, and international organisations, in terms of products and services, quality, environment and social issues (Frolova and Lapina, 2015; Maignan and Ferrell, 2004). As mentioned by Drake and Rhodes (2015), managers need to understand the advantages of adopting a CSR “mindset” when developing sustainable business strategies.…”
Section: Resultsmentioning
confidence: 99%
“…They contribute to several economic indicators such as employment, the manufacturing of goods, GDP, income generation, opportunities and poverty. Furthermore, SMEs are still confronted with pressure to respond socially towards their stakeholders, including customers, shareholders, employees, suppliers, NGOs, and international organisations, in terms of products and services, quality, environment and social issues (Frolova and Lapina, 2015; Maignan and Ferrell, 2004). As mentioned by Drake and Rhodes (2015), managers need to understand the advantages of adopting a CSR “mindset” when developing sustainable business strategies.…”
Section: Resultsmentioning
confidence: 99%
“…It helps to achieve and maintain a desired level of quality within the organization [14]. The quality management system framework allows maintaining, monitoring, and evaluating the continuous effect and execution of CSR principles and including CSR strategies in organisational policy [15].…”
Section: Theoretical Backroundmentioning
confidence: 99%
“…The cause and effect diagram is an appropriate tool to identify and visualize the causes of a problem; however, it does not help to determine the causes that affect the problem the most (Irina & Inga, 2015).…”
Section: Prioritizing the Causesmentioning
confidence: 99%