“…SEPS are solutions "expected to support the active participation of end users in balancing energy demand and supply in the electricity network" [1] by creating an environment where energy use is flexible [2][3][4], efficient, reliable [5], sustainable and cost-effective [6]. Examples of SEPS include smart meters, smart appliances, electric and fuel cell vehicles [7,8], residential energy storage systems [9,10], and home energy management systems (HEMS) [11] among others.The widespread implementation of SEPS in smart grids could enable greater interaction between end users, home appliances and energy suppliers, facilitating energy efficiency, local production and energy trading with the grid in order to improve the effectiveness of demand response strategies and reduce the required capacity for local energy storage [12,13]. This requires more active end user involvement which is currently limited by user acceptance, with users frequently finding SEPS difficult to understand and interact with [14][15][16].…”