2010
DOI: 10.1108/17542731011085339
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Integrated management systems in Indian manufacturing organizations

Abstract: O objetivo deste estudo é propor um método de gestão da satisfação dos clientes que integre as necessidades de diferentes setores industriais atendidos pela indústria siderúrgica nacional: setor aeroespacial, que inclui os fabricantes nacionais e internacionais de componentes para aviação; o setor de autopeças, no caso fabricantes de componentes para a indústria automotiva; e outros setores como o de máquinas e de pequenos fabricantes de peças metálicas (dobras, perfuração e usinagem de metais). Em geral, três… Show more

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Cited by 77 publications
(58 citation statements)
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References 82 publications
(105 reference statements)
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“…the anticipation of a more effective and simpler management structure as well as a tighter connection between specific-discipline management aspects and the core values of a company, while Salomone (2008) highlighted the IMS motivation by the markets, the human resources and the continual improvement. The integration is proven beneficial to the internal cohesion, the use and performance of the systems, the corporate culture, image and strategy and the stakeholders' implication (Khanna et al, 2010;Simon et al, 2012b).…”
Section: Literature Reviewmentioning
confidence: 99%
“…the anticipation of a more effective and simpler management structure as well as a tighter connection between specific-discipline management aspects and the core values of a company, while Salomone (2008) highlighted the IMS motivation by the markets, the human resources and the continual improvement. The integration is proven beneficial to the internal cohesion, the use and performance of the systems, the corporate culture, image and strategy and the stakeholders' implication (Khanna et al, 2010;Simon et al, 2012b).…”
Section: Literature Reviewmentioning
confidence: 99%
“…TQM looks after the continuous improvement of overall system of an organization [27] [28]. Therefore, all the separate management system that is running simultaneously can be viewed as a subset of TQM.…”
Section: Comparing the Scope Of Integrations Of Different Management mentioning
confidence: 99%
“…In the literature and in MSSs are presented several definitions/descriptions of the concept of management system (MS) and integrated management system (IMS). Empirical studies were conducted with the aim of the integration of individualized MSs around the world [9] and several tangible and intangible gains for organizations, as well as to their internal and external interested parties, are achieved with the integration of the individual standardized MSs [10]- [15], among others. Integration of MSs promotes synergies and cost savings, as well as a reduction of the time spent when managing the systems [16].…”
Section: Introductionmentioning
confidence: 99%