Institutional Problems in Regional Public Services

Aneta, Asna; Aneta, Yanti; Dama, Hais

doi:10.26858/jiap.v8i2.7877

Cited by 4 publications

(4 citation statements)

References 9 publications

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“…The study contributes to the existing literature by identifying the key factors that influence the adoption and implementation of technology-based solutions in public services in Indonesia. The findings of the study are consistent with previous research that highlights the importance of infrastructure, digital literacy, government policies, and stakeholder collaboration in promoting the adoption and implementation of solutions in public services (Aneta et al, 2019;Batley & Mcloughlin, 2015;Caillier, 2014;Tangi et al, 2020).…”

Section: Discussionsupporting

confidence: 89%

Improving the Effectiveness of Public Services through Technology-Based Service Innovations in Indonesia

Widianto

2023

j. il.adm.publik.

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This study aimed to investigate the role of technology-based service innovations in improving the effectiveness of public services in Indonesia. The background of this study is based on the increasing demand for public services and the need for more efficient and effective service delivery methods. The study adopted a qualitative research method, including interviews and focus group discussions with key stakeholders involved in the delivery of public services. The findings of this study suggest that the implementation of technology-based service innovations can improve the effectiveness of public services by increasing accessibility, speed, and accuracy of service delivery. The study recommends that policymakers and public service providers should invest in technology-based innovations to improve the quality of public services and enhance the overall customer experience.

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Section: Discussionsupporting

confidence: 89%

Improving the Effectiveness of Public Services through Technology-Based Service Innovations in Indonesia

Widianto

2023

j. il.adm.publik.

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“…The benchmark is how someone adopting the innovation can have an impact on satisfaction/dissatisfaction (Kesmawan et al, 2019). The community demands the government's contribution in providing quality public services (Aneta, Aneta and Dama, 2019).…”

Section: Results and Discussion A Public Sector Innovation In Banyuwa...mentioning

confidence: 99%

Analysis of Regent's Leadership Banyuwangi District 2010-2020 Period (Abdullah Azwar Anas)

Kapiso¹,

Ansar²

2023

PPJ

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<span lang="EN-US">This paper describes the need for innovative leadership. The moral degradation that undermines the foundations of the life of the nation and state, as well as the development of Corruption, Collusion, and Nepotism (KKN) as evidence of the severity of moral degradation, has almost plunged the Unitary State of the Republic of Indonesia (NKRI) into the abyss of destruction. The presence of innovative leaders is a breath of fresh air for the leadership crisis and public distrust. Shows concern, despite facing challenges and threats from various parties. This paper, using the library research method supported by reading literature and secondary data, is then compiled, and analyzed so as to produce conclusions that can be accounted for. Leadership innovation needs exemplary, courage and the ability to change mindsets to improve people's welfare.</span>

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“…In other words, human resources are necessary for an organization. Despite numerous facilities, infrastructures, and human resources, an organization will not be well run without reliable human resources (Aneta et al, 2019;Saputra et al, 2019). Table 3 presents our findings of the effectiveness of online-based licensing services in the Fourth Industrial Revolution.…”

Section: The Determinants Of Licensing Service Quality In Gorontalomentioning

confidence: 99%

The Effectiveness of Online-Based Licensing Services at The Capital Investment and Integrated One-Stop Services (DPM-PTSP) in The Fourth Industrial Revolution

2020

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The research aims to analyze the effectiveness of online-based licensing services at the Capital Investment and Integrated One-stop Services (DPM-PTSP) in the Fourth Industrial Revolution. The research method was using a survey method with an explanatory approach and serving the research findings in a descriptive-quantitative way. The informants were the state civil apparatuses at DPM-PTSP. The data collection techniques were: 1) Observation, 2) Interview, and 3) Questionnaire. Meanwhile, the data analysis techniques used were data reduction, data display, and data verification interpreted quantitatively and qualitatively and taken from primary and secondary data. The research findings were: 1) The integrated one-stop service concept to improve the quality of licensing services in Gorontalo in the Fourth Industrial Revolution; 2) The determinants of the quality of licensing services in Gorontalo in the Fourth Industrial Revolution; 3) The effectiveness of online-based licensing services at DPM-PTSP in terms of a) Services: less optimized online-based licensing service implementation. The evidence argued that the service was ineffective in terms of human resources which were low. Either the staff or facilities and infrastructures were inadequate, b) Online-based program implementation: the implementation of online-based licensing services was not optimized as it was a new program at DPM-PTSP. Besides, several challenges started to appear; such as the limited number of staff who provided the online-based service for the community, the community’s inadequate understanding of how to use the Internet and the online-based licensing services, lack of facilities and infrastructures, and others. The challenges could be reduced by optimizing the education and training for the staff, optimizing socialization from DPM-PTSP to the community who were not experienced in using technology networks, providing facilities and infrastructures needed by providing budget, and optimizing service provision. Furthermore, DPM-PTSP should well respond to the customers’ complaints and improve their service performances.

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Institutional Problems in Regional Public Services

Cited by 4 publications

References 9 publications

Improving the Effectiveness of Public Services through Technology-Based Service Innovations in Indonesia

Improving the Effectiveness of Public Services through Technology-Based Service Innovations in Indonesia

Analysis of Regent's Leadership Banyuwangi District 2010-2020 Period (Abdullah Azwar Anas)

The Effectiveness of Online-Based Licensing Services at The Capital Investment and Integrated One-Stop Services (DPM-PTSP) in The Fourth Industrial Revolution

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