“…informing patients, information exchange and work practices of multi-disciplinary teams (Caspar et al, 2016;Ion, 2019;Quinlan, 2009;Reid et al, 2018). The paper also confirms the value of the key work of Dorothy Smith (2005) (also stressed in Kearney et al, 2018), and the importance of moving beyond interests in individuals only. Institutional ethnography has been used in various healthcare contexts, including nursing and mental health (Knyahnytska, 2014;Rankin, 2003;Walby, 2007), but with very limited uptake in Information Science; Ocepek (2018) and Pilerot (2016) note it in their work on, respectively, everyday life information behaviour and evidence-based practice and social welfare service, and Dalmer notes a few other works, in addition to her own, that use the method.…”