Inpatient Satisfaction With Surgical Resident Care After Elective General and Oncologic Surgery

Abstract

Objective: To investigate inpatient satisfaction with surgical resident care. Background: Surgical trainees are often the primary providers of care to surgical inpatients, yet patient satisfaction with surgical resident care is not well characterized or routinely assessed. Methods: English-speaking, general surgery inpatients recovering from elective gastrointestinal and oncologic surgery were invited to complete a survey addressing their satisfaction with surgical resident care. Patients positively identified photos of surgical senior residents and interns before completing a modified version of the Consumer Assessment of Healthcare Providers and Systems Surgical Care Survey (S-CAHPS). Adapted S-CAHPS items were scored using the "top-box" method. Results: Ninety percent of recruited patients agreed to participate (324/ 359, mean age = 62.2, 50.3% male). Patients were able to correctly identify their seniors and interns 85% and 83% of the time, respectively (P = 0.14). On a 10-point scale, seniors had a mean rating of 9.23 ± 1.27 and interns had a mean rating of 9.01 ± 1.49 (P = 0.14). Ninety-nine percent of patients agreed it was important to help in the education of future surgeons. Conclusions: Surgical inpatients were able to recognize their resident physicians with high frequency and rated resident care highly overall, suggesting that they may serve as a willing source of feedback regarding residents' development of core competencies such as interpersonal skills, communication, professionalism, and patient care. Future work should investigate how to best incorporate patient evaluation of surgical resident care routinely into trainee assessment to support resident development.

Inpatient satisfaction survey based on national standard satisfaction questionnaire conducted in a tertiary hospital in Shenyang, China

“…Three factors, namely "Doctor communication", "Medicine information", and "Discharge instruction", along with two independent variables, "food" and "medical staff's attitudes toward your visitors", were identi ed as signi cant contributors to inpatient satisfaction. This result is consistent with previous studies [20][21][22][23][24].…”