Inovasi Pelayanan Kesehatan Publik Berbasis e-Government (Studi Kasus: Inovasi Ayo Ceting di Puskesmas Andalas)

Abstract

Health is a fundamental thing in human life. Healthy development is an investment for the development of Indonesian communities, therefore increasing community awareness, willingness, and abilities is a must. Benchmarking of success in health development is the creation of quality public health services. Increasing challenges in health development, impacting on public health services become less optimal. The government tries to improve the quality of public health services by creating various innovations through digital technology. Andalas Community Health Center as part of the government improves the quality of health services through Ayo Ceting Program, which aims to prevent stunting in the District of East Padang. Ayo Ceting consists of three program packages namely, WhatsApp Group for Pregnant Mothers, Rumah Gizi and Digital Education: The Ayo Ceting Android-based application. This study aims to determine the implementation of Ayo Ceting innovation at Andalas Public Health Center, Padang City. This research uses a qualitative descriptive approach, where research is conducted to obtain and collect in-depth data directly from the research location regarding the use of Ayo Ceting applications. The informants in this study were health workers responsible for the stunting prevention innovation program at the Andalas Public Health Center in Padang. Based on the explanation from sources, Ayo Ceting innovation increasing people's knowledge and understanding of Stunting and it prevention and empowering the community itself to actively report their health data. Furthermore, it provides more effective and efficient public services, and finally, the community can obtain information with access and a more attractive appearance

Impact Ayo Ceting Towards Public Knowledge on Stunting at Public Healthcare Andalas Padang

“…It covers ten sub-districts (village) with an area of 8.15 Km2. Since February 2019, it has been running Ayo Ceting (Ayo Cegah Stunting) program with the target group of pregnant women and mothers with babies/toddlers through knowledge transfer to create stunting understanding, awareness, and prevention behavior through 3 activity packages namely, 1) WhatsApp Group for pregnant mother; 2) nutrition house; and 3) Digital education: Ayo Ceting application based on Android [4]. Ayo Ceting application is an educational media for stunting prevention through display stunting campaign directly on the android device.…”

“…Ayo Ceting can be downloaded and accessed by all the community levels in Indonesia through the Play Store. Ayo Ceting application is not only an educational media but also as a monitoring and evaluation media for pregnant women and infants, as well as a media for registration and direct online consultation to doctors [4]. The appearance of the Ayo Ceting application can be seen in the image below.…”

“…The appearance of the Ayo Ceting application can be seen in the image below. [4]. Successful use of the Ayo Ceting application as a campaign media for preventing stunting through education requires stakeholder participation, especially communities.…”

The Use of WhatsApp Groups as A Means of Health Education for Young Women About the First Thousand Days of Life (1000 HPK)

“…The use of digital-based media to increase public knowledge lately is being promoted (Permana & Izzati, 2020). One that can be used is Whatsapp social media because of the ease of its features and services (Wahyuni, 2021).…”