“…Two additional studies, also in healthcare contexts, used qualitative observation methods (Persson et al, 2014;Wahlström et al, 2010). Eleven studies (one in healthcare, seven in workplaces, and three in retail) used Likert scale survey questions to gather participant reactions, sometimes followed by open-ended questions about the variables of interest (Heydarian et al, 2014;Heydarian et al, 2016;Heydarian et al, 2017;Heydarian et al, 2015aHeydarian et al, , 2015bHeydarian et al, 2015;Higuera-Trujillo et al, 2017;Nordbo et al, 2015;Persson et al, 2014;Ung et al, 2018;Ventura et al, 2018). Other studies used a variety of quantitative measurements and scales to evaluate participants' behaviors (see the next section for further discussion).…”