Innovation Through Co-creation: Towards an Understanding of Technology-Facilitated Co-creation Processes in Tourism

Neuhofer, Barbara

doi:10.1007/978-3-642-54089-9_2

Cited by 27 publications

(18 citation statements)

References 56 publications

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“…In an industry where the competition increased significantly with the market entry of low cost carriers, airlines are consistently looking for new services to differentiate and attract customers. Besides customer service applications and fan pages, an additional service innovation relying on social networking was introduced by some airlines, as well as several independent providers during the last years: being social in the air, or most often referred to as social seating (Neuhofer, 2016; Daum and Wittmer 2016). Such services try to facilitate that consumers connect, meet and can have an enhanced in-flight experience through choosing a neighbor for an upcoming flight, as well as possible additional positive outcomes like business opportunities beyond the flight itself.…”

Section: Introductionmentioning

confidence: 99%

“…Such services try to facilitate that consumers connect, meet and can have an enhanced in-flight experience through choosing a neighbor for an upcoming flight, as well as possible additional positive outcomes like business opportunities beyond the flight itself. Neuhofer (2016) lists this as a form of customer-to-customer co-creation through social media. For this purpose, airlines or focused online start-ups either make use of already existing customer profiles in other social networks or allow users to create new ones.…”

Section: Introductionmentioning

confidence: 99%

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Social media in the airline industry: acceptance of social seating

Koch

Tritscher

2017

JHTT

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Purpose This paper aims to analyze influences on the adoption of an application launched by some airlines and independent providers, called “social seating”, which is based on user profiles from or similar to social networks. These applications have not been widely successful, and therefore constitute an interesting exception within the area of social networking, warranting further investigation. Design/methodology/approach An empirical study based on the technology acceptance model and using survey methodology has been undertaken to understand antecedents of adoption and use of such applications. Findings Results show a consistent influence of perceived ease of use on perceived usefulness, as well as a strong role of privacy and data security. Research limitations/implications Due to the limited adoption, the actual use could only be investigated using a small data set, while the majority of results rely on stated intentions. Originality/value This is one of a few studies that focuses on a social networking application that both crosses into the physical world, and that has been very limited in adoption and success.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Social media in the airline industry: acceptance of social seating

Koch

Tritscher

2017

JHTT

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“…The advances observed in customer participation, their influence on the modification and creation of tourist destinations, and technological advances have all contributed to innovation in co-creation processes. In this regard, it is necessary to develop a deeper understanding of how the new information and communication technologies can serve as mediators in the innovation processes for co-creation between clients and tourism providers [58], and more specifically among clients with disabilities [59].…”

Section: Accessibility For Tourism Inclusionmentioning

confidence: 99%

Understanding Stakeholder Attitudes, Needs and Trends in Accessible Tourism: A Systematic Review of Qualitative Studies

et al. 2020

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The inclusion of people with disabilities (PwD) in tourism is a phenomenon that encompasses various influencing factors, such as accessibility, which must be reviewed for this process to work correctly. Accessible tourism has advantages for both people with disabilities and everyone else. It provides an opportunity for everyone to enjoy leisure without barriers. However, there are still factors that limit the proper operation of the sector, which require a review and new strategies for its improvement. The objective of this review is to offer a synthesis of those challenges that must be addressed in order to achieve quality accessible tourism, as well as to present the various emerging trends that can represent an important advance for the future of accessible tourism. To this end, a qualitative study review process has been carried out where the different opinions and perceptions of the various actors involved in the accessible tourism sector are considered. A thematic analysis and synthesis of the information was conducted using the “Thematic Synthesis” procedure. The methodological quality of the studies included in the synthesis was also assessed. The studies reviewed show a need to recognize disabled travelers as autonomous and independent people who seek to escape from their daily routine, and who require certain specific supports to facilitate their tourist experience. Accessible tourism is valued as a good market opportunity, but its proper development requires greater staff awareness to promote co-creation in tourism, as well as the support of technological systems to create individualized tourist profiles detailing the needs of each person.

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“…In our work, participatory design is deployed as an end-user-centric tactic putting women entrepreneurs (end-users) first and recognising them the starting point of the experience from problem explication and user requirements definition through artefact design and development, to the evaluation of an artefact for enhancing their business performance (see examples of similar practices in [21]). Furthermore, since PD is value-based and focused on relationships and distribution of responsibilities between researchers, designers and WEs during the DSR process, it thus improves synergies for co-creation.…”

Section: System-centred Human-centred and Participatory Designmentioning

confidence: 99%

Design Science Research Strengthened: Integrating Co-creation and Co-design

Montero

Kapinga

2019

IFIP Advances in Information and Communication Technology

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Design science research (DSR) is a well-known methodology that uses design as a tool for the development of both practical research resulting in an artefact solution, and theoretical scientific knowledge resulting in improved design processes. In this paper, we advocate strengthening the DSR methodology by including elements of co-creation and co-design in order to produce meaningfully contextualised solutions and to foster a stronger sense of ownership and social acceptance of a developed technological artefact solution within ICT4D. In our work, the inclusion of co-creation and co-design within DSR takes place in all of the stages of the design cycle, influencing also the relevance and rigour cycles as well as the impact of the artefact in the broader socio-technical context. Here we illustrate the practical implementation of these ideas through the involvement of women entrepreneurs from rural Tanzania in the development of a mobile application. This paper contributes to the body of research on the meaningful application of DSR processes to ICT4D.

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Innovation Through Co-creation: Towards an Understanding of Technology-Facilitated Co-creation Processes in Tourism

Cited by 27 publications

References 56 publications

Social media in the airline industry: acceptance of social seating

Social media in the airline industry: acceptance of social seating

Understanding Stakeholder Attitudes, Needs and Trends in Accessible Tourism: A Systematic Review of Qualitative Studies

Design Science Research Strengthened: Integrating Co-creation and Co-design

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