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The inclusion of people with disabilities (PwD) in tourism is a phenomenon that encompasses various influencing factors, such as accessibility, which must be reviewed for this process to work correctly. Accessible tourism has advantages for both people with disabilities and everyone else. It provides an opportunity for everyone to enjoy leisure without barriers. However, there are still factors that limit the proper operation of the sector, which require a review and new strategies for its improvement. The objective of this review is to offer a synthesis of those challenges that must be addressed in order to achieve quality accessible tourism, as well as to present the various emerging trends that can represent an important advance for the future of accessible tourism. To this end, a qualitative study review process has been carried out where the different opinions and perceptions of the various actors involved in the accessible tourism sector are considered. A thematic analysis and synthesis of the information was conducted using the “Thematic Synthesis” procedure. The methodological quality of the studies included in the synthesis was also assessed. The studies reviewed show a need to recognize disabled travelers as autonomous and independent people who seek to escape from their daily routine, and who require certain specific supports to facilitate their tourist experience. Accessible tourism is valued as a good market opportunity, but its proper development requires greater staff awareness to promote co-creation in tourism, as well as the support of technological systems to create individualized tourist profiles detailing the needs of each person.

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Úbeda y Baeza fueron declaradas Ciudades Patrimonio de la Humanidad en 2003. Desde entonces, el turismo en estas ciudades se ha convertido en una actividad clave para su economía y se ha incrementado el número de llegadas en más de un cincuenta por ciento. La gestión de cualquier Ciudad Patrimonio de la Humanidad requiere conocer en profundidad al visitante desde diferentes perspectivas: variables sociodemográficas y psicológicas del turista, características del viaje, actividades llevadas a cabo en el destino, la satisfacción con los recursos de este, así como del gasto realizado por el turista durante el viaje y el presupuesto del que parte.  En concreto, para el caso de Úbeda y Baeza, se ha podido comprobar que el perfil del turista que las visita coincide a grandes rasgos con el del que acude a otras Ciudades Patrimonio de la Humanidad, establecido en la literatura científica, diferenciándose principalmente en variables más específicas relacionadas con el destino y la propia personalidad del turista. Los resultados alcanzados aportan una información de gran utilidad para gestores y policymakers de las Ciudades Patrimonio de la Humanidad, que podrán adaptar su oferta turística al turista que las visita.

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