“…Working in such a highly demanding environment represents a challenge for all ICT businesses, especially SMEs.Being aware of the aforementioned, we consider innovation as a key issue for business strategy, because it is expected that it triggers competitiveness and firm performance. Thus, scientific literature postulates that innovation represents a significant factor in determining firm's success (Pratali, 2003;Ramadani, Gërguri, Rexhepi, & Abduli, 2013;Tse, Esposito, & Soufani, 2016) while others (Wilkinson & Thomas, 2014) alert that firms that do not innovate face underperformance or dissolution.García-Manjón and Romero-Merino (2012) stated that "given the greater knowledge-intensity presented by these sectors in comparison with nontechnological or medium-tech sectors, it is reasonable to expect strong correlations between R&D (knowledge creation) and firm growth." (p. 1085) Chan, Martin, and Kensinger (1990) and Zantout and Tsetsekos (1994) found a positive market response to increased R&D investment for high-tech industry firms, while the relationship turns out to be negative for low-tech industry firms.…”