Innovation management in service firms: a research agenda

Crevani, Lucia; Palm, Kristina; Schilling, Annika

doi:10.1007/s11628-011-0109-7

Cited by 36 publications

(19 citation statements)

References 48 publications

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“…It is important to highlight the positive and significant impact of both external and continuous in-house R&D in service companies, especially in companies belonging to KIBS (where the impact is even greater). Contrary to the arguments in literature that the innovation process in these companies is non-systematized, ad hoc (Sundbo, 2000) and take place as part of the daily work (Crevani et al, 2011), results show that companies that, in this sector, effectively and continuously invest in research and development activities are more innovative. This is perfectly consistent with the fact that these activities are not often formally organized, i.e., linked to specific Innovation performance in service companies and KIBS vis-à-vis manufacturing: the relevance of absorptive capacity and openness departments, namely the R&D department (Crevani et al, 2011; Organization for Economic Co-operation and Development [OECD], 2005b;Sundbo, 2000).…”

Section: Discussioncontrasting

confidence: 99%

“…Against this backdrop, the service sector (significant, especially in developed economies) and innovation (the acknowledged engine of economic growth) emerge as a research field with an increasing highprofile and relevance (Djellal, Gallouj, & Miles, 2013;Lazzarotti, Manzini, Nosella, & Pellegrini, 2016). However, despite the growing importance of the service sector in developed economies (Castro, Montoro-Sanchez, & Criado, 2011;Crevani, Palm, & Schilling, 2011;Czarnitzski & Spielkamp, 2003;Un & Montoro-Sanchez, 2010), studies on innovation in this sector have only gained impetus in the last 20 years (Bryson & Monnoyer, 2002;Castellacci, 2010;Gallego, Rubalcaba, & Hipp, 2013a;Gallego, Rubalcaba, & Suarez, 2013b). Until then, they were focused mostly on (tangible) products and the industrial sector (Bryson & Monnoyer, 2002;Castro et al, 2011;Droege, Hildebrand, & Forcada, 2009;Toivonen & Tuominen, 2009;Un & MontoroSanchez, 2010), services being regarded as the "laggards" as far as innovation was concerned (Camacho & Rodríguez, 2005;Droege et al, 2009;Gallouj & Savona, 2009).…”

Section: Introductionmentioning

confidence: 99%

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Innovation performance in service companies and KIBS vis-à-vis manufacturing: the relevance of absorptive capacity and openness

Teixeira

Santos

2016

RBGN

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Purpose -Th e present paper adds to the most recent current of literature that highlights the importance of innovation in services, analyzing a setting -Portugal -which is relatively backward in terms of innovation performance.Design/methodology/approach -Based on a sample of 4128 companies (including 1489 service companies) that answered the Community Innovation Survey 2008, we assessed, by resorting to logistic regressions, the determinants of innovation performance in Portuguese companies.Findings -1) Workers who have the 1st cycle of higher education have a positive and signifi cant impact on the innovation of service companies whereas PhDs are detrimental to companies' innovative performance; 2) Companies in the service sector in general, and in KIBS in particular, that eff ectively invest in external and (continuous) internal R&D activities are more innovative; 3) External scientifi c sources of information for innovation are crucial (and much more than in manufacturing) to the innovation performance of service companies, especially of KIBS; 4) Similarly to manufacturing, participation in innovation activities in cooperation with foreign partners appears as a key factor in the innovative performance of service companies.Originality/value -The study demonstrates the influence of companies' openness and the relative importance attributed to diff erent sources of information for innovation on innovation outcomes of service companies (and KIBS) compared to manufacturing industries.

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Section: Discussioncontrasting

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Innovation performance in service companies and KIBS vis-à-vis manufacturing: the relevance of absorptive capacity and openness

Teixeira

Santos

2016

RBGN

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“…In recent years, the service sector has played an important role in promoting the growth of economy in many countries (Crevani et al 2011; Wang and Tsai 2014). The role of the internet and web-based services and the growth in high-technology services indicate that knowledge-intensive business services are taking a more active economic role (Howells 2001; Desmarchelier et al 2013).…”

Section: Introductionmentioning

confidence: 99%

The mediating effects of self-leadership on perceived entrepreneurial orientation and innovative work behavior in the banking sector

Kör

2016

SpringerPlus

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Innovative work behavior has been one of the essential attribute of high performing firms, and the roles of entrepreneurial orientation and self-leadership have been important for promoting innovative work behavior. This study advances research on innovative work behavior by examining the mediating role of self-leadership in the relationship between perceived entrepreneurial orientation and innovative work behavior. Structural equation modelling is employed to analyze data from a survey of 404 employees in banking sector. The results of reliability measures and confirmatory factor analysis strongly support the scale of the study. The results from an empirical survey study in the deposit banks reveal that participants’ perceptions about high levels of entrepreneurial orientation have a positive impact on innovative work behavior. The results also provide support for the full mediating role of self-leadership in the relationship between participants’ perceptions of entrepreneurial orientation and innovative work behavior. Additionally, this study provides some implications for practitioners in the banking sector to facilitate innovative work behavior through entrepreneurial orientation and self- leadership.

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“…Services and innovations have characterized the recent growth of world economies, the service sector and innovation is emerging as a research area with an increasing importance and reference to economies especially the developing and under developed economies but many researchers (Sanchez, 2010;Castro et al, 2011;Crevani et al, 2011). Suggested that most researchers have concentrated their efforts on tangible product innovations which is more applicable to the manufacturing sector so there is a lot of room for contribution in the area of service innovations.…”

Section: Introductionmentioning

confidence: 99%

Identifying Critical Factors Contributing to Successful Innovations: A Pilot Study from Service Sector of Pakistan

Raja

Song²,

Nabi³

2015

IJBM

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The study is a pilot investigation of the critical factors that are contributing to successful innovations in the service sector in Pakistan. The study dependent variable is innovation performance which has been divided into four main dimensions that are service innovations, process innovations, organization innovations, and marketing innovations while the independent variables are human capital, acquisition of knowledge, information sources for innovations and cooperation for innovation, and the moderating variables are size of firm in term of number of employees and budget for innovation. The data was collected using the modified CIS (community innovation survey) questionnaire which is mostly used by most European countries to access the innovation performance of firm. A sample of 127 firms was taken from different service firms from banking, software development, health, telecommunication firms. The study has firstly used descriptive analysis to explain the characteristics of sample then different inferential statistics are used to check the hypothesis developed for the study. The reliability, validity, internal consistency and internal correlation of items in the CIS was checked by using values of Cronbch's Alpha values and KMO values for factor analysis. The study has used the Tobit regression model and the results have shown the P value of human capital and information sources are significant for service innovations and the value for cooperation for innovation is significant for process innovations while human capital and cooperation for innovation had significant p values at 5 percent significance level for organizational innovations and acquisition of knowledge and information sources have significant p value for marketing innovations. And the value for budget for innovation is significant for firm's organizational innovations.

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Innovation management in service firms: a research agenda

Cited by 36 publications

References 48 publications

Innovation performance in service companies and KIBS vis-à-vis manufacturing: the relevance of absorptive capacity and openness

Innovation performance in service companies and KIBS vis-à-vis manufacturing: the relevance of absorptive capacity and openness

The mediating effects of self-leadership on perceived entrepreneurial orientation and innovative work behavior in the banking sector

Identifying Critical Factors Contributing to Successful Innovations: A Pilot Study from Service Sector of Pakistan

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