This study explains the relationship between innovations, quality practices and firm performance of service sector firms in Pakistan. The study discusses various types of innovation practices in the service sector based on the Oslo manual and then different types of quality practices based on the EFQM model for quality excellence. In this study a detailed questionnaire was developed to measure the relationship between innovations, quality practices and firm's performance and data was collected from 157 service sector firms offering different types of services. The data was analyzed using different descriptive and inferential statistical techniques and reliability test, factor analysis, correlation analysis and regression analysis. The results show that innovations like organizational innovations have a positive relationship among management leadership, policy and strategy for quality then other innovation types while innovation results, employee results have a more positive relationship with process innovations and employee management techniques. Finally the study discusses the limitations and scope for future research in the area.

No abstract

The COVID outbreak has frazzled many employers to research how to upkeep and boost the performance outcomes continuously. It is even trickier in Higher Education Institutions (HEIs) when they have hibernated from conventional to cyber universities due to the COVID pandemic. It is relatable to motivate and retain the knowledge workers persistently. Therefore, this study is designed to investigate the impact of academicians' spiritual motivation on their tacit knowledge sharing behaviour, with the moderation of COVID-induced occupational stress. The population embraced the academicians of Pakistani Higher Education Institutions. ~289 academicians were considered as the sample size. Descriptive and inferential statistics (linear regression) were performed in SPSS, whereas; 'Hayes' process macro' was used to test moderation. The findings designate that academicians' spiritual motivation is significantly and positively associated with tacit knowledge sharing behaviour—moreover, COVID-induced occupational stress moderates their relationship. Consequently, the results bequeath the policymakers and the relevant authorities of HEIs, with valuable propositions on how to upkeep academicians' tacit knowledge sharing behaviour by considering COVID-induced occupational stress as eu-stress if they are spiritually motivated. Profuse suggestions were also presented to future researchers to further look into the anticipated study model.

The present study explored the variables that contribute to the effectiveness of teachers training program in Pakistan for the education sector on the use of information and computer technology trainings. A sample of 111 lecturers from federal government colleges in Islamabad was taken and with the help of a research questionnaire their response was recorded. On its basis the study determined that computer knowledge and skills have been imparted in the trainees but their effectiveness could have been increased if rigorous training need analysis had been done. The study also finds that factors such as support from the head of departments, interest and cooperation from colleagues and availability of physical facilities in the colleges influenced the effectiveness of trainings. The study suggests that foreign training programs are more effective due to presence of experienced trainers and better training facilities. The study also determined that factors like duration of training programs has no effect on effectiveness of training, rather, it requires appropriate time for subject matter to be studied. The study also finds that ICT training programs do not contribute towards career growth and salary increase of teachers and lecturers; rather it affects their level of satisfaction from job. The study suggests that an increase in training budget can make these training programs more effective.

Since the modern human civilization has become known, the struggle for growth and survival has remained a central focus of all times and it is inevitable to gain this without competitive and well balanced workforce. This lead the studies focus on human resource which has been identified as key resource for organizations, due to which the recruitment and selection become the basic activity for effective selection apart from any ethical, social and legal issues influence. A vast amount of research studies have been conducted in the field of recruitment and selection from various perspectives, due to which it has become difficult to contemplate and comment on its reasonability. This review study has analyzed the different perspectives of the recruitment and selection that has been much focused in earlier studies with a focus on a sole objective of this study, to understand how future studies may be focused to address the issue of generalization and conduct future studies in the field of recruitment and selection.