Innovation in logistic services and the new business model

Abstract

Service industries hold an increasingly dynamic and pivotal role in today's knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication in the new millennium have compelled firms to consider the potential of the so-called new "resources" (technology, knowledge and relationship networks) that are essential if firms are to operate effectively within the emerging business model, and to utilise the opportunities to innovate and gain market leadership. Through an extensive literature review, this paper examines the factors that nurture innovation in logistics services, identifies the contributions of the new "resources" and, using industry examples, examines the application of these resources to logistics firms as they assume an extended role within the new business model.

Knowledge transfer and management in tourism organisations: An emerging research agenda

“…More generally Soosay and Kandampully (2002) have argued that the significance of knowledge, especially of the tacit variety 'requires managers to rethink fundamental management practices ' (p.636). This also echoes the arguments of Thompson et.al (2001) about the need to focus on 'the knowledgeable worker' -present in all sectors -as opposed to the fashionable but highly selective idea of the knowledge-based economy worker.…”

Research on the Quality and Safety Management of Food Supply Chain

“…However, the real situation of the present society is that government's supervision of each links could not form a complete system and each regulatory parts' disconnection makes producers cannot understand consumers' real demand and makes consumers cannot understand the production process either [2]. As for producers, the information asymmetry makes producers generate fluky psychology, such as profiteering from illegal operation; as for consumers, the information asymmetry deepens consumers' mistrust of the entire logistics process [3], which greatly reduces the consuming desire. In general, the information asymmetry causes the producers and consumers to be trapped in a vicious circle.…”

An Integrated-Empirical Logistics Perspective on Supply Chain Innovation and Firm Performance

“…Firms are constantly thriving to develop and test new ideas, products and services. Mainly for service industries, supply chain innovation is a compulsory for ensuring effective service delivery (Chapman et al 2003). Drucker (1985) indicated innovation as a tool directed specifically for entrepreneurs.…”

“…Resources when combined, can lead to increased level of specialization and innovation (Hakansson, Persson 2004). Chapman et al (2003) explored in a similar context relating to factors leading to innovation in logistics services and found that knowledge, technology and relationship networks as the relevant factors. Panayides and So (2005) empirically found organizational learning to mediate the relationship between relationship orientation and logistics innovation.…”