2022
DOI: 10.3390/ijerph191911961
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Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry

Abstract: Restaurant online review websites have made changes to adapt to customers’ shifting needs during the COVID-19 crisis. Based on information behavior theory and social penetration theory, the present study investigated the changes in customers’ emotions and how the volume of online reviews as an indication of sales is impacted by the instructional (i.e., with quantitative variables) and emotional (i.e., with qualitative variables) information on review websites. By comparing the same month (January–April) during… Show more

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Cited by 2 publications
(1 citation statement)
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“…Textual review is a crucial channel for conveying emotion [ 55 ]. Using sentiment analysis tools to sift text, it is possible to derive a corpus containing three types of sentiment—positive, negative, and neutral—that captures the group’s sentiment tendencies and provides an adequate basis for analyzing the collective resilience of the community.…”
Section: Methodsmentioning
confidence: 99%
“…Textual review is a crucial channel for conveying emotion [ 55 ]. Using sentiment analysis tools to sift text, it is possible to derive a corpus containing three types of sentiment—positive, negative, and neutral—that captures the group’s sentiment tendencies and provides an adequate basis for analyzing the collective resilience of the community.…”
Section: Methodsmentioning
confidence: 99%