Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry

Zhu, Kevin; Kraemer, Kenneth L.; Dedrick, Jason

doi:10.1080/07421222.2004.11045797

Cited by 569 publications

(448 citation statements)

References 75 publications

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“…Barua et al, 1996, Bharadwaj, 2000, Davern & Kauffman, 2000, Dehning & Richardson, 2002, Ko & Osei-Bryson, 2004, Melville et al, 2004, Zhu et al, 2004 Alignment of IS with a firm's core competencies and business planning and close ties between IS investments and upper management are crucial for enhanced firm performance. Chari et al, 2008, Dos Santos et al, 1996, Floyd & Wooldridge, 1990, Li & Ye, 1999, Ravichandran & Lertwongsatien, 2005 (1) Industry factors and (2) macro-economic factors are addressed only rarely.…”

Section: Dos Santosmentioning

confidence: 99%

“…(1) Lin & Shao, 2006a, Sircar et al, 2000, Melville et al, 2007 Kim et al, 2009, Swierczek & Shrestha, 2003, Zhu et al, 2004 Lag effects Mismeasurement of IS investment impact may be rooted in the ignorance of effects delayed by years. Kauffman & Weill, 1989, Stiroh, 2002, Weill & Olson, 1989, Brynjolfsson & Hitt, 1998, Jain, 2005, Mahmood & Mann, 2005, Oz, 2005, Santhanam & Hartono, 2003, Das et al, 2011 To sum up, the recent literature paints a positive picture of IS-based productivity gains overall, at least at firm level and national level.…”

Section: Dos Santosmentioning

confidence: 99%

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Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Schryen

2013

European Journal of Information Systems

319

354

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The business value of investments in Information Systems (IS) has been, and is predicted to remain, one of the major research topics for IS researchers. While the vast majority of research papers on IS business value find empirical evidence in favour of both the operational and strategic relevance of IS, the fundamental question of the causal relationship between IS investments and business value remains partly unexplained. Three research tasks are essential requisites on the path towards addressing this epistemological question: the synthesis of existing knowledge, the identification of a lack of knowledge and the proposition of paths for closing the knowledge gaps. This paper considers each of these tasks. Research findings include that correlations between IS investments and productivity vary widely among companies and that the mismeasurement of IS investment impact may be rooted in delayed effects. Key limitations of current research are based on the ambiguity and fuzziness of IS business value, the neglected disaggregation of IS investments, and the unexplained process of creating internal and competitive value. Addressing the limitations we suggest research paths, such as the identification of synergy opportunities of IS assets, and the explanation of relationships between IS innovation and change in IS capabilities.

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Section: Dos Santosmentioning

confidence: 99%

Section: Dos Santosmentioning

confidence: 99%

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Schryen

2013

European Journal of Information Systems

319

354

View full text Add to dashboard Cite

show abstract

“…Moreover, the financial services industry exhibits information-intensive business processes, high demand for large computing and data processing capacities, as well as fast changing customer needs (Teubner 2007). These industrial characteristics are reflected by the above-average annual IT investments (~ 8% of the annual revenues) which are more than twice as high as the average IT spending across all industries (Zhu et al 2004). One way to address arising environmental turbulence and computational challenges is the organizational assimilation of a Grid-based IT infrastructure that provides users and applications with immediate access to a large pool of interconnected IT resources (i.e., computing and storage devices).…”

Section: Introductionmentioning

confidence: 82%

“…As already outlined in the introduction section, we deemed the financial services industry an appropriate testing field for the research model. From an empirical perspective, our focus on a single industry and a single country enabled us to control for extraneous industry-or country-specific factors that could confound the analysis, which enhances internal validity (Zhu et al 2004). …”

Section: Data Collection and Sample Profilementioning

confidence: 99%

Impact of Grid Assimilation on Operational Agility in Turbulent Environments: An Empirical Investigation in the Financial Services Industry

Vykoukal¹,

Pahlke²,

Beck³

2011

Theory-Guided Modeling and Empiricism in Information Systems Research

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Financial services providers are exposed to a highly turbulent environment that is characterized by an intense competition for the development of new financial products and the attraction of customers. Against this background, Grid technology assimilation can be assumed to be a potential strategic response to address fast changing market demands and to enhance the operational agility of business processes. This article presents the results of a quantitative field study conducted to analyze to what extent Grid assimilation impacts on the agility of business processes, as well as the role of environmental turbulence in the Grid assimilation process. The research model was validated based on 178 responses from senior IT decision makers of financial services providers in the U.S. that have already adopted Grid technology.The results from partial least squares analyses suggest that environmental turbulence significantly strengthens the relationship between Grid assimilation and operational agility.

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“…SCM uses the terms "digitization" or "digital enablement" to describe the replacement and integration of processes using ICT such as the Internet (Lee 2000). A key feature of digitized SCM is the shift from connecting physical processes to information-based integration (Zhu et al 2004 …”

Section: Overview Of Conceptsmentioning

confidence: 99%

A mashup based framework for multi level healthcare interoperability

Sadeghi

Benyoucef

2011

Inf Syst Front

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Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry

Cited by 569 publications

References 75 publications

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Impact of Grid Assimilation on Operational Agility in Turbulent Environments: An Empirical Investigation in the Financial Services Industry

A mashup based framework for multi level healthcare interoperability

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