Organizational knowledge is one of the most important assets of an enterprise. Therefore, many organizations invest in enterprise social media (ESM) to establish electronic networks of practice and to foster knowledge exchange among employees. ESM improves interaction transparency and can be regarded as a sociotechnical systems that provides a language for communication and symbolic action as well as a better sense of others' social identity. Accordingly, the individual characteristics of knowledge seekers and contributors determine why and how interactions occur. However, existing studies tend to focus only on knowledge contributors' characteristics and to treat knowledge as an object that needs to be transferred. To address this gap, this study conceptualizes and empirically tests a multilevel model of knowledge exchange in electronic networks of practice (ENoP) that include the characteristics of knowledge seekers and knowledge contributors as well as their dyadic relationship from an activity-centered language/action point of view. A dataset of 15,505 enterprise microblogging messages reveals that knowledge seeker characteristics and relational factors drive knowledge exchanges in social media-enabled ENoP. Focusing on organizations with knowledge exchanges supported by information technology, our research extends prior findings by providing the first evidence that the communicative act expressed by question-answer pairs impacts the quality of knowledge exchanged.
Environmental turbulence (ET), as exemplified by the recent financial crisis between 2007 and 2009, leads to a high degree of uncertainty, and fosters mimicry and resulting bandwagon phenomena in information technology (IT) innovation assimilation processes. In these highly turbulent environments, ‘mindless’ IT innovation assimilation by participating organizations plays a major role in the manifestation and facilitation of mimetic influences. Even in less turbulent economic cycles, highly turbulent industries such as the financial services industry have to deal with demanding IT innovation assimilation processes, and are exposed to varying levels of ET and mimicry. Drawing upon the theory of dynamic capabilities, organizational mindfulness (OM) is one viable means to mitigate the potentially negative consequences of mimetic behaviour. Here, mindful organizations are more successful in overcoming situations of high dynamism, and sometimes are even able to exploit them. So far, little empirical research has been conducted to quantify the influence of OM in scenarios of high dynamism and mimicry. On the basis of 302 complete responses from senior IT managers in the financial services industry from the Anglo-Saxon countries (the United States, Canada and the United Kingdom), this research contributes to a deeper understanding of the interaction of OM with institutional pressures against the background of ET.
Fast access to communication networks and the availability of high-performance information and com-munication technology (ICT) infrastructures is indis-pensable for accelerating business transactions. Yet with increased environmental volatility, companies need to become more agile in identifying and responding to market- and technology-based challenges. Accordingly, a responsive and high-performance ICT infrastructure remains a top priority for firms. Thus, new ICT sourcing strategies may lead to significant competitive advantages, especially in dynamic business environments. This article analyzes a hybrid ICT sourcing strategy called colocation that allows firms to operate their own ICT resources in facilities of special-ized data center providers. Grounded in the theory of dynamic capabilities, we theorize and empirically ex-amine how colocation and top management support enable firms to improve their operational agility in the presence of environmental turbulence.
In den letzten Jahren lässt sich eine zunehmende Entwicklung und Nutzung von Enterprise-2.0-Plattformen beobachten. Diese neue Generation von Web-basierten Unternehmensplattformen beeinflusst die Anwendungsentwicklung und -nutzung grundlegend. Nicht mehr alleine die IT-Abteilung ist dabei für die Erstellung der Unternehmensapplikationen zuständig, sondern die Endnutzer stellen sich entsprechend ihrer kontinuierlich veränderten Bedürfnisse eigene Arbeitsumgebungen zusammen. Der vorliegende Beitrag stellt Enterprise-Mashup-Technologien als Mittel zur Verbesserung des IT-Business-Alignments zwischen Arbeitsprozessen und sich verändernden betrieblichen Anforderungen vor. Des Weiteren werden organisatorische Treiber, technische Herausforderungen und hemmende Faktoren diskutiert, um potenzielle Anwendungsbereiche und den Nutzen von Mashup-Plattformen für Unternehmen zu beurteilen.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.