Information technology diffusion in Malaysia's foodservice industry

Ismail, Ahmad; Zorn, Steffen; Boo, Huey Chern; Sambasivan, Murali; Murphy, Jamie

doi:10.1108/jhtt-06-2011-0020

Cited by 5 publications

(2 citation statements)

References 54 publications

(62 reference statements)

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“…In the food service industries, managers use multiple ICT innovations, and differing rates of diffusion stages than was previously thought. IT adoption and implementation in this industry also related to significantly sufficient capital (Fareed Ismail et al , 2013). Tourism managers may use Internet-based marketing decision support systems.…”

Section: Organisational Usementioning

confidence: 99%

“…For example, Yuan et al (2006) found that advancements in IT in American convention and visitor bureaus did not spread uniformly across four information activity dimensions and appear to occur in five recursive and sequential stages, namely: substitution, enlargement, gestation, reconfiguration, and setback. Fareed Ismail et al (2013) investigated how three organisational factors – affiliation, sufficient capital and company age – related to 323 Malaysian foodservice companies' diffusion of six IT applications. Their study highlights multiple diffusion stages for multiple technological innovations in organisations.…”

Section: Organisational Usementioning

confidence: 99%

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Progress on technology use in tourism

Cai

Richter

McKenna

2019

JHTT

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Purpose With the rapid development and implementation of cutting-edge information technologies in tourism and hospitality, it is necessary to update the progress of technology use in the past 18 years and set up research agenda for future research. By adopting information systems (IS) as a reference discipline, this paper aims to create a literature review of technology and tourism papers around the theme of use. Design/methodology/approach Following the systematic literature review process of Aguinis et al. (2018), 314 papers were downloaded to determine how they applied the concept of technology use. Findings Three themes about technology use emerged: types of processing, organisational use and users. Among various types of technology processing, interactive and online are largely addressed in the tourism and hospitality literature. The organisational use theme explores how the competitive and strategic use of technology provides management support for organisations. There was a large amount of research focussed on direct users, such as individual characteristics, user attitudes and user behaviour. The theories of technology acceptance model and unified theory of acceptance and use of technology have been widely applied in these studies. Originality/value This paper provides a review of key issues which has been discussed in tourism research in relation to technology use. By applying the scheme developed in the IS discipline, this study provides new insights into the development of technology in tourism. In addition, it also gives us the opportunity to suggest a research agenda by identifying research gaps and future research collaboration opportunities between these two fields.

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Section: Organisational Usementioning

confidence: 99%

Section: Organisational Usementioning

confidence: 99%

Progress on technology use in tourism

Cai

Richter

McKenna

2019

JHTT

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Intelligent agent technology

Alsetoohy

Ayoun

2018

JHTT

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Purpose This paper aims to empirically investigate the influence of the intelligent agent technology (IAT) on hotels’ food procurement practices (FPPRs) and food procurement performance (FPP). The study also explores the influence of FPPR on FPP in hotels. Design/methodology/approach Data from a survey of managers at luxury hotels in Florida, which yielded an effective sample of 78, were subjected to partial least squares structural equation modeling analysis. Findings IAT usage has statistically significant positive effect on both FPPR and FPP. Additionally, the results indicated that PPR has a positive influence on FPP. Research limitations/implications The study provided academia with a comprehensive review of the prior research on IAT benefits in food supply chain management (FSCM) and a comprehensive explanation of how the hotel FPPR are being performed by IAT. It also offers industry and technology specific insights. Practical implications Hotel managers should pay more attention to IAT application regarding the FPPR, specifically gathering information, supplier contract, contacting, requisitioning and intelligence and analysis. Moreover, hotel managers should enhance their employees’ abilities to be technology-oriented to maximize IAT benefits in FPP. Originality/value The results represent an extension to the technological innovation literature of the hospitality industry to bridge the gap of IAT in hotel FP. The framework used in the study serves as a foundation for future research studies in the hospitality industry, in FSCM in particular.

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Evolution of hospitality and tourism technology research from Journal of Hospitality and Tourism Technology: a computer-assisted qualitative data analysis

Lee

2021

JHTT

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Purpose Information and communication technologies have been widely implemented and made radical changes for several decades in the hospitality and tourism industry. This rapid development also generates considerable data in social media. This trend opens the door to analyze unstructured data and gain increased attention of a qualitative research approach from hospitality and tourism researchers and industry professionals. Therefore, this paper aims to describe how a computer-assisted qualitative data analysis (CAQDA) approach can be used in the hospitality and tourism technology literature to uncover the trends and thematic concepts of hospitality and tourism technology research and their dynamics in Journal of Hospitality and Tourism Technology (JHTT) Design/methodology/approach To achieve the proposed research goals, the current study used CAQDA software, Leximancer, to analyze 218 articles published in JHTT between Volume 1(1) in 2010 and Volume 10(4) in 2019. Based on the rigorous CAQDA processes, the study performed the thematic analysis using all articles and subgroup analyses in the five-year periods. Findings Using CAQDA, the study reveals the critical research trends and insights on hospitality and tourism technology for 10 years in the JHTT. The findings of this study can provide strong evidence of what hospitality and tourism technology research topics have been examined and how these topics were connected and changed over time. More importantly, the current study illustrates how the CAQDA approach can be applied to uncover the hidden trends and thematic concepts from text data in the hospitality and tourism literature. Originality/value This study is the first attempt to apply CAQDA software to identify research trends and thematic concepts and gain insights from past JHTT’s articles. Moreover, this study applies this software to describe how hospitality and tourism researchers can use one of the modern computer-assisted qualitative techniques. Based on the findings of this study, theoretical and methodological implications for hospitality and tourism researchers are provided. More importantly, the current study presents the specific guidelines of how the CAQDA approach can be used for the literature review.

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Information technology diffusion in Malaysia's foodservice industry

Cited by 5 publications

References 54 publications

Progress on technology use in tourism

Progress on technology use in tourism

Intelligent agent technology

Evolution of hospitality and tourism technology research from Journal of Hospitality and Tourism Technology: a computer-assisted qualitative data analysis

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