Information systems success: the quest for the dependent variablev

Abasi, Neda; Azad, Naser; Hafashjani, Kyamars Fathi

doi:10.5267/j.uscm.2014.12.002

Cited by 16 publications

(17 citation statements)

References 7 publications

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“…User satisfaction approach is another significant direction of information system research ( Abasi et al., 2015 ; Al-Fraihat et al., 2020 ). Satisfaction has been found to be a fundamental measure in the success, effectiveness, usage, and acceptance of information systems; however, it was not measured in the TAM and UTAUT models.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Net benefit is regarded as one of the most critical measures of IS success, and it constitutes the extent to which an IS contributes to the success of various stakeholders, whether positive or negative. It has been measured by sometimes assessing the individual or organizational impact ( Abasi et al., 2015 ; Petter et al., 2008 ). In WLMS, success is posited to influence both user satisfaction and their intentions to use the system.…”

Section: Literature Reviewmentioning

confidence: 99%

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Moderating effects of academic involvement in web-based learning management system success: A multigroup analysis

Mehrolia

Alagarsamy

Sabari

2021

Heliyon

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While several educational institutions in India, in accordance to global practices, have adopted Web-Based Learning Management Systems (WLMS) to supplement classroom courses, it is largely seen that these WLMSs fail in their objectives, leading to little or no return on investments. The study aims to define the factors that affect students’ acceptance of a web-based learning management system and test the moderating effect of their academic involvement in the success of a WLMS. 477 valid questionnaires were collected from university/college students to empirically test the research model using the structural equation modelling approach. The results concludes that indirect and direct effects account for 49% of the variation in the intention to use, which is explained by technical system quality, information quality, educational quality, service quality of the technical support team and user satisfaction. High academic involvement moderates the impact of different service qualities of the WLMS on user satisfaction, intention to use the system, and success of the WLMS. Based on the findings, theoretical and managerial implications are discussed.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Moderating effects of academic involvement in web-based learning management system success: A multigroup analysis

Mehrolia

Alagarsamy

Sabari

2021

Heliyon

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“…The quality of information is one of important components in assessing the quality of the information system as a whole. DeLone & McLean's (1992) information system success model is still one of the best reference models used to measure the success/quality of an information system. One of the measurement dimensions that have been used to indicate the success of an information system is the quality of information.…”

Section: Quality Of Informationmentioning

confidence: 99%

“…Service quality, information quality, and good system quality are some of the main factors that can indicate the success of an information system (Delone & Mclean, 2003;DeLone & McLean, 1992;Petter, DeLone, & McLean, 2013), however, the use of variables -these variables are usually used in the context of systems that are used voluntarily. This study takes a different point of view, by placing the variable DeLone & McLean information system success model in the mandatory or mandatory government information system model.…”

Section: Introductionmentioning

confidence: 99%

User Satisfaction as a Mediating Variable between Information Quality and the Conative Use of Annual Tax Reporting E-Filing System

Christanti

2020

IJMMU

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The usage of information technology and communication in tax reporting system in Indonesia has increased, especially when we are all facing the global pandemic issue. This study aims to examine the effect of user satisfaction as a mediating variable on causal relationship between information quality and conative use of information technology. Drawing upon sample of 147 tax staff as a representative of corporate taxpayer, Sobel Test and Ordinary Least Square regression were used to test the hypotheses. This study suggests that user satisfaction acted as a mediating variable between information quality and conative use of e-filing tax reporting system.

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“…Small-medium manufacturing units prefer to have very few though reliable distributors, and many a times relying on a sole source. In an attempt to regain their competitiveness, these units should adopt the Japanese Keiretsu system of supply chain partners working in lockstep (Macduffe & Helper, 1997;Abasi et al, 2015). For supply chain effectiveness, manufacturers and distributors need to keep costs across the supply chain low so that they result in lower market prices and higher margins.…”

Section: Introductionmentioning

confidence: 99%

Distributor service quality in Indian SMEs: A bi-directional customer perspective

Gandhi¹,

Sachdeva²,

Gupta³

2018

10.5267/j.uscm

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This study investigates the role played by service quality at manufacturer-distributor junction in small-medium manufacturing units, and presents a model that proposes and validates that contribution towards service quality on behalf of both the distributor and manufacturer leading to satisfaction as well as loyalty. The research design for this study includes a combination of literature review, exploratory interviews and a questionnaire survey conducted through interview schedule from 101 respondents working in different small-medium manufacturing units (SMEs) of North India. The study uses Structural Equation Modeling (SEM) to develop dual directional scales to measure service quality at manufacturer-distributor junction besides testing a set of propositions related to service quality. A model showing linkages of manufacturing organization's service quality with distributor service quality leading to mutual satisfaction and loyalty is developed. The model is empirically tested and is found to be fit. This study would be of interest to SME practitioners interested in improving service quality w.r.t. distributors. This study finds support for strengthening relationships with distributors to achieve a win-win situation. Future researchers may validate this scale, and empirically test the proposed model in similar settings. Insights derived from this study may be transferred to other junctions of a manufacturing supply chain such as suppliers, retailers, employees and end customers.

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Information systems success: the quest for the dependent variablev

Cited by 16 publications

References 7 publications

Moderating effects of academic involvement in web-based learning management system success: A multigroup analysis

Moderating effects of academic involvement in web-based learning management system success: A multigroup analysis

User Satisfaction as a Mediating Variable between Information Quality and the Conative Use of Annual Tax Reporting E-Filing System

Distributor service quality in Indian SMEs: A bi-directional customer perspective

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