Information System Strategic Planning Using IT Balanced Scorecard In Ward & Peppard Framework Model

Abstract

-Not many organizations that utilize information systems and technology in the field of business. Based on the evaluation of the organization's business processes with information systems/technology that running, still perceived to be ineffective and inefficient, due to the lack of strategic planning of information systems to improve productivity, performance, control, and competitiveness of the organization. The method used in this paper is using a model of Ward and Peppard strategic planning with approaches of strategic alignment and competitive impact. The stages implemented are systematically arranged to start from internal and external business environment analysis and information systems/technology environment analysis that processed into a business information system strategy recommendations, information systems/technology management strategy, and information technology strategy for the preparation of strategic plan and road map of information systems/technology at an organization. The additional solution proposed in this research is a tool of IT Balanced Scorecard as a measure forward in evaluating the results of implementing the information systems strategic plan with it's contribution to an organization, increased performance and productivity, and application users feedback. Results of this research are knowledge-based IS Master Plan and Road Map for the next five years that inline with the organization's business strategy plan.

Perencanaan Strategis Sistem Informasi Dan Teknologi Informasi Pada PT. Matahari Department Store TBK.

“…Sehingga dengan adanya analisis PEST, manajemen dapat terbantu menyelaraskan strategi bisnis dengan kondisi lingkungan luar yang ada; 3) Value Chain Analysis, digunakan untuk memetakan seluruh proses kerja yang terjadi dalam organisasi menjadi dua kategori aktivitas, yaitu aktivitas utama dan aktivitas pendukung (Ari Wedhasmara, 2009). Aktivitas utama yaitu aktivitas yang berkaitan dengan penciptaan fisik produk, penjualan dan distribusinya ke para pembeli, dan layanan setelah penjualan sedangkan aktivitas pendukung yaitu aktivitas yang menyediakan dukungan yang diperlukan bagi berlangsungnya aktivitas utama seperti teknologi, sumber daya manusia dan fungsi berbagai perusahaan secara luas; 4) Balance scorecard dapat didefinisikan sebagai seperangkat ukuran tentang bisnis, termasuk ukuran keuangan yang memberi segala informasi mengenai hasil tindakan yang sudah diambil, melengkapi langkah-langkah keuangan dengan langkah-langkah operasional pada kepuasan pelanggan, proses internal, inovasi organisasi dan peningkatan ukuran kegiatan operasional, dan segala aktivitas yang digunakan sebagai pendorong kinerja keuangan di masa yang akan datang (Yulianto, 2018); 5) Analisis five porter force bertujuan untuk menganalisis dan mengevaluasi struktur lingkungan dan ancaman dalam persaingan dari suatu bisnis. Selain itu, terdapat empat pertimbangan dari Porter's Five Force Analysis yang digunakan untuk menganalisis sebuah persaingan bisnis yakni threat of new entrants (ancaman dari pendatang baru), bargaining power of buyers (daya tawar pembeli), threat of subtitutes (ancaman produk pengganti) dan bargaining power of suppliers (daya tawar pemasok) (Porter, 2008) (Hakim, 2017).…”

Selection of Information System Strategy Recommendations in Information Technology Company

“…Researches to determine the IS / IT strategic plan have been carried out in many individual industrial companies, organizations, and institutions with information systems or information technology requirements. These studies include IS / IT strategic planning in government institutions [7] [8], IS / IT strategy development in an educational institution [9], determination of IS / IT strategy recommendations for individual companies [10] [11], and IS / IT alignment with business strategies in pharmaceutical companies [12]. The sequence of implementing the information system recommendations in each of the previous studies was made only based on the information system recommendations in the McFarlan Strategic Grid portfolio, vision and mission, and the SWOT matrix.…”

The Development of Information System with Strategic Planning for Integrated System in the Indonesian Pharmaceutical Company

“…With better information system, company can more gain profit. The competence of information system can be measured by its ability to provide information to help business processes and make the right decisions [11]. Integration of information system can produce more accurate data for top level management to make decision for market.Integrated system when implemented will enable best performance in all sector, improved performance influence on financial and operational cost reduction [15].…”