Information search, behavioural economics, and relevance decisions in the online media industry: how strongly do the algorithms of intermediaries influence the relevance evaluation of information?

Gundlach, Hardy; Hofmann, Ulrich

doi:10.1080/16522354.2020.1854602

Cited by 7 publications

(5 citation statements)

References 30 publications

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Order By: Relevance

“…From the perspective of the concept, the idea of reputation we are working with corresponds to the acceptation of "relevance" systemised by Castells-Fos, Pont-Sorribes and Codina (2022) in their analysis on media sustainability, to the extent that it is related to their degree of internet visibility and, in turn, connects with the connotation of reputation itself (Gundlanch & Hofmann, 2020).…”

Section: The Concept Of Digital Reputationmentioning

confidence: 99%

Digital reputation indicator: A webometric approach for a global ranking of digital media

Trillo-Domínguez,

Salaverría,

Codina

et al. 2024

Journalism

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In this article we present the Digital Reputation Indicator (DRI), an innovative methodological tool that allows evaluating and comparing the reputation of digital news media on a global scale. In use since January 2023 by SCImago Media Rankings ( scimagomedia.com ), DRI is a composite assessment and measurement instrument that weighs web metrics originating from trusted, stable, and globally accessible sources. DRI provides a resource for the qualitative comparison of digital media according to a webometric model based on its level of citation by other websites ( citationflow ), the quality of the sites that link to the media (trustflow) and the level of authority scores associated with their domain (domain rating and authority score). This article explores the reliability of this webometric approach, which overcomes the limitations of the two media measurement paradigms used up to now: the most traditional, based on audience measurement, and the most recent, oriented towards popularity in social networks. In this article we present and test the consistency of the DRI as a resource for the building of a global ranking of digital media, an instrument that we consider to be of interest to both the academic and professional communities.

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Section: The Concept Of Digital Reputationmentioning

confidence: 99%

Digital reputation indicator: A webometric approach for a global ranking of digital media

Trillo-Domínguez,

Salaverría,

Codina

et al. 2024

Journalism

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“…Los medios tradicionales deben por lo tanto aprovechar su ventaja competitiva en visibilidad frente a los nuevos players digitales (Victoria-Mas; Lacasa-Mas, 2015). Y es que casi la mitad de las búsquedas se realizan con el nombre de marca (Gundlach;Hofmann, 2020). Esta posición de privilegio no se da con la misma intensidad en países con menor tradición democrática y menor confianza en las instituciones, en los que los emprendimientos periodísticos digitales se perciben como independientes de los poderes políticos y económicos que controlan los medios tradicionales (Harlow, 2018).…”

Section: La Marca Como Generadora De Relevanciaunclassified

“…El punto de partida respecto a la relevancia contemplaba dos aspectos: la reputación de la marca y su visibilidad en el entorno digital. Los artículos analizados no estudian estos aspectos como centrales, pero sí evidencian la importancia de la marca para acceder a los medios a través de las búsquedas de marca (Gundlach;Hofmann, 2020), como predictora de comportamiento (Arendt;Northup;Camaj, 2019), en la percepción de calidad (Krebs, 2017) o como claves en la Willingness To Pay (Evens;Van Damme, 2016). De entre los temas expuestos, la percepción de calidad del producto periodístico ligada a la independencia editorial, como garantes de la reputación del medio y, consecuentemente, de su relevancia, constituyen un hueco de investigación.…”

Section: La Marca Como Generadora De Relevanciaunclassified

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La sostenibilidad de los medios a través de los conceptos de engagement y relevancia: scoping review

2022

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Los conceptos de relevancia y engagement aportan claves para analizar la situación actual de las empresas periodísticas, en busca de un nuevo modelo de sostenibilidad que complemente los ingresos por publicidad, principalmente, con las suscripciones. Para asegurar sus fuentes de financiación, los medios necesitan recuperar la relevancia que han ido perdiendo, y conseguir el engagement con su público. En este trabajo se presentan los resultados de una scoping review cuyo objetivo es identificar la visión de la academia sobre los conceptos de la relevancia y el engagement aplicados a la sostenibilidad del periodismo. Los resultados evidencian una preocupación creciente por la viabilidad económica de los medios. También reciben una especial atención los procesos de innovación y los intentos de afianzar el modelo de negocio en los usuarios de pago. El análisis del engagement muestra que todavía no hay una definición consensuada por parte de la academia. Además, los resultados evidencian diferencias importantes con la visión de los profesionales. La relevancia, aunque en menor medida, está presente en el debate sobre la sostenibilidad a través de la visibilidad y la confianza que aportan las marcas de los medios.

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“…The relative ease of web-based publishing can lead to wide variability in the quality of information, the degree of scientific evidence supporting it, and its understandability for laypeople [ 19 ]. Moreover, in the predigital era, gatekeepers of information, such as publishers or editorial boards, served as initial filters, whereas these traditional gatekeepers are less present or visible in digital spheres, which results in a more complex environment for trust formation [ 20 , 21 ]. Studies show that the public consults fellow laypeople for health information, including friends, family, and even strangers on social media, as well as automated feedback on tracking apps [ 22 , 23 ].…”

Section: Introductionmentioning

confidence: 99%

Understanding Trust Determinants in a Live Chat Service on Familial Cancer: Qualitative Triangulation Study With Focus Groups and Interviews in Germany

Lanfer¹,

Reifegerste²,

Berg³

et al. 2023

J Med Internet Res

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Background In dealing with familial cancer risk, seeking web-based health information can be a coping strategy for different stakeholder groups (ie, patients, relatives, and those suspecting an elevated familial cancer risk). In the vast digital landscape marked by a varied quality of web-based information and evolving technologies, trust emerges as a pivotal factor, guiding the process of health information seeking and interacting with digital health services. This trust formation in health information can be conceptualized as context dependent and multidimensional, involving 3 key dimensions: information seeker (trustor), information provider (trustee), and medium or platform (application). Owing to the rapid changes in the digital context, it is critical to understand how seekers form trust in new services, given the interplay among these different dimensions. An example of such a new service is a live chat operated by physicians for the general public with personalized cancer-related information and a focus on familial cancer risk. Objective To gain a comprehensive picture of trust formation in a cancer-related live chat service, this study investigates the 3 dimensions of trust—trustor, trustee, and application—and their respective relevant characteristics based on a model of trust in web-based health information. In addition, the study aims to compare these characteristics across the 3 different stakeholder groups, with the goal to enhance the service’s trustworthiness for each group. Methods This qualitative study triangulated the different perspectives of medical cancer advisers, advisers from cancer support groups, and members of the public in interviews and focus group discussions to explore the 3 dimensions of trust—trustor, trustee, and application—and their determinants for a new live chat service for familial cancer risk to be implemented at the German Cancer Information Service. Results The results indicate that experience with familial cancer risk is the key trustor characteristic to using, and trusting information provided by, the live chat service. The live chat might also be particularly valuable for people from minority groups who have unmet needs from physician-patient interactions. Participants highlighted trustee characteristics such as ability, benevolence, integrity, and humanness (ie, not a chatbot) as pivotal in a trustworthy cancer live chat service. Application-related characteristics, including the reputation of the institution, user-centric design, modern technology, and visual appeal, were also deemed essential. Despite the different backgrounds and sociodemographics of the 3 stakeholder groups, many overlaps were found among the 3 trust dimensions and their respective characteristics. Conclusions Trust in a live chat for cancer information is formed by different dimensions and characteristics of trust. This study underscores the importance of understanding trust formation in digital health services and suggests potential enhancements for effective, trustworthy interactions in live chat services (eg, by providing biographies of the human medical experts to differentiate them from artificial intelligence chatbots).

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Information search, behavioural economics, and relevance decisions in the online media industry: how strongly do the algorithms of intermediaries influence the relevance evaluation of information?

Cited by 7 publications

References 30 publications

Digital reputation indicator: A webometric approach for a global ranking of digital media

Digital reputation indicator: A webometric approach for a global ranking of digital media

La sostenibilidad de los medios a través de los conceptos de engagement y relevancia: scoping review

Understanding Trust Determinants in a Live Chat Service on Familial Cancer: Qualitative Triangulation Study With Focus Groups and Interviews in Germany

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