Information quality, online community and trust: a study of antecedents to shoppers' website loyalty

Wang, Michael Chih Hung; Wang, Edward; Cheng, Julian Ming Sung; Chen, Alex Fei Long

doi:10.1504/ijemr.2009.021806

Cited by 32 publications

(32 citation statements)

References 61 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…There is strong empirical evidence linking information quality and system use at the individual level of analysis (DeLone & McLean, 1992, 2003Petter et al, 2008) through net benefits or the extent to which a system contributes to the success of individuals (e.g., compatibility, relative advantage, image). Furthermore, recent research in online marketing confirms a positive relationship between consumer perceptions of website information quality and consumer website trust (Floh & Treiblmaier, 2006;Mithas, Ramasubbu, Krishnan, & Fornell, 2006;Wang, Wang, Cheng, & Chen, 2009). In the information systems literature, perceived information quality has been shown to directly influence trusting beliefs and indirectly affect intention to use (Nicolaou & McKnight, 2006).…”

Section: Trust Of Internetmentioning

confidence: 94%

Information quality and community municipal portal use

Detlor

Hupfer

Ruhi

et al. 2013

Government Information Quarterly

104

View full text Add to dashboard Cite

Section: Trust Of Internetmentioning

confidence: 94%

Information quality and community municipal portal use

Detlor

Hupfer

Ruhi

et al. 2013

Government Information Quarterly

104

View full text Add to dashboard Cite

“…Previous studies on e-WOM under the context of a central route has revealed that the quality of information plays a significant role in consumer purchase behavior in a high involvement situation Wang et al, 2008). Hence, this study analyzes information quality as a combine construct of consumers' information adoption, and thus influence on positive e-WOM.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 94%

Effects of multi-brand company’s CSR activities on purchase intention through a mediating role of corporate image and brand image

Lee

2018

JFMM

101

View full text Add to dashboard Cite

Purpose The purpose of this paper is to examine the effect of the corporate social responsibility (CSR) activities of a fashion company with multiple brands. In particular, the aim is to determine the differences in the impact of corporate-level and brand-level CSR. Design/methodology/approach The data were collected using an online survey from the consumer panel of a marketing research firm in South Korea. The subjects were presented with the following stimuli of a fashion company with multiple brands: describing corporate-level CSR activities of a company (n=109) and describing brand-level CSR activities of a company (n=113). After processing the information, the participants were asked to evaluate their reciprocity perception, corporate image, brand image, and purchase intention. Findings Regarding corporate-level CSR, participants’ reciprocity perception positively and directly affected purchase intention. It also positively affected corporate image, and corporate image affected brand image, and brand image positively affected purchase intention. Regarding brand-level CSR, reciprocity perception did not affect purchase intention directly, but positively affected purchase intention through mediation of corporate image. This study found a construct where reciprocity perception influences purchase intention with a mediating role of corporate image and brand image. The effect of reciprocity perception shaped by corporate-level CSR is greater than that shaped by brand-level CSR. Originality/value The outcome of this study provides meaningful insights and practical implications for companies that have multiple brands.

show abstract

“…Hal ini merupakan salah satu tindakan akan yang akan dilakukan oleh konsumen sebelum melakukan pembelian produk, seperti mencari kualitas informasi yang akurat, lengkap mudah diakses serta menimbulkan rasa yakin pada diri konsumen yang akan memunculkan rasa percaya dari konsumen untuk melakukan pembelian dengan pertimbangan tersebut (Wang et al, 2009). Teori ini semakin diperkuat lagi dengan hasil penelitian Wang yang menunjukan adanya hubungan positif antara kualitas informasi dengan kepercayaan dan pembelian ulang secara online.…”

Section: H1: Kualitas Produk Berpengaruh Signifikanunclassified

“…Angka tersebut menunjukkan Thitung> Ttabel dan nilai Sig 0.000 lebih kecil dari 0,05. Ho ditolak pada tingkat kepercayaan 95%, artinya bahwa terdapat pengaruh yang signifikan antara information quality terhadap repurchase intention hasil penelitian ini selaras dengan hasil penelitian dari (Wang et al, 2009). Berdasarkan hasil uji hipotesis 1 pada penelitian ini didapatkan hasil product quality tidak berpengaruh signifikan terhadap trust.…”

Section: Hasil Uji Regresi Liner Berganda Persamaanunclassified

See 1 more Smart Citation

Peran Product Quality, Information Quality Dengan Mediasi Trust Terhadap Repurchase Intention Pada Mitra Umkm Go-Food Di Surakarta

Prastiwi¹,

Rabia²,

Bagus³

2019

View full text Add to dashboard Cite

AbstrakPenelitian ini bertujuan untuk menganalisis beberapa faktor yang dapat meningkatkan repurchase Intention pada mitra UMKM go-food. Dua variabel yang diduga dapat mempengaruhi repurchase intention adalah product quality dan information quality dengan mediasi trust. Penelitian ini menggunakan metode survei dengan populasi user Go-jek yang pernah order go-food di Surakarta, dengan sampel sebanyak 100 responden, dengan pengambilan sampel purposive sampel, dan kuisioner dengan 19 indikator pertanyaan. Hasil uji validitas, reliabilitas, dan uji asumsi klasik mendukung untuk melanjutkan penelitian. Hasil uji path analisis mendapatkan hasil bahwa variabel product quality tidak berpengaruh signifikan terhadap trust dan Repurchase Intention, variabel information quality berpengaruh positif dan signifikan terhadap variabel trust dan dependen Repurchase Intention. Untuk menguji apakah variabel trust dapat menjadi variabel mediator antara information quality dengan repurchase intention, dibuktikan dengan hasil uji sobel test yang menemukan bahwa variabel trust signifikan sebagai variabel mediator. AbstractThis study aims to examine the factors that may affect repurchase intention for Go food product. Two variables suspected to affect the repurchase intention are product quality and information quality with trust as mediation. The design of this study is survery method with a population of go jek user in Solo, with sample size of 100 respondents, the sampling methods purposive sampling a questionnaire with 12 indicators questions. Test results validity, reliability and classic assumption test support for continuing research. Path analysis get the result that variable product quality not significantly affect trust and repurchase intention, but variable information quality can affect positively and significantly related to trust and the dependent variable repurchase intention. To examine variable trust can be mediator variable product quality to repurchase intention, evidence by sobel test and get the result that variable trust significantly as mediator variable. PendahuluanPada era digital saat ini, perkembangan teknologi informasi ternyata banyak memberikan timbal balik yang positif. Seperti banyaknya peluang bisnis baru yang tercipta khususnya pemanfaatan pada internet. Pola ekonomi masyarakat beralih menjadi konsumen yang lebih

show abstract

Information quality, online community and trust: a study of antecedents to shoppers' website loyalty

Cited by 32 publications

References 61 publications

Information quality and community municipal portal use

Information quality and community municipal portal use

Effects of multi-brand company’s CSR activities on purchase intention through a mediating role of corporate image and brand image

Peran Product Quality, Information Quality Dengan Mediasi Trust Terhadap Repurchase Intention Pada Mitra Umkm Go-Food Di Surakarta

Contact Info

Product

Resources

About