Information-Driven Framework for Collaborative Business Service Modelling

Dinh, Thang Le; Thi, Thanh Thoa Pham

doi:10.4018/jssmet.2012010101

Cited by 17 publications

(29 citation statements)

References 26 publications

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“…Figure 2 presents the overall architecture of the knowledge management system (Alavi and Leidner, 2001). We consider a knowledge management solution in a KIE as a service system that needs to take into account the three dimensions of service science: Management, Science and Engineering (Le Dinh and Pham Thi, 2012). The management part is related to the effectiveness of enterprises with the objective of enhancing effectiveness and coordination with partners.…”

Section: Methods Of the Frameworkmentioning

confidence: 99%

A Knowledge Management Framework for Knowledge-Intensive SMEs

Dinh

Van

Moreau

2014

Proceedings of the 16th International Conference on Enterprise Information Systems

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Nowadays knowledge-intensive enterprises, which offer knowledge-based products and services to the market, play a vital role in the knowledge-based economy. Effective knowledge management has become a key success factor for those enterprises in particular and the whole economy in general. Knowledge management is important for both large and small and medium knowledge-intensive enterprises; however, there is still a little focus on this topic in knowledge-intensive small and medium enterprises (SMEs). In this study, the authors propose an integrated framework as a foundation for designing an appropriate knowledge management solution for knowledge-intensive SMEs. The paper begins with a theoretical background and the research design and then continues with the characteristics of the framework. Accordingly, the principal components of the framework corresponding to design science research such as the constructs, model, method and instantiations are illustrated. The paper ends with the conclusions and future work.

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Section: Methods Of the Frameworkmentioning

confidence: 99%

A Knowledge Management Framework for Knowledge-Intensive SMEs

Dinh

Van

Moreau

2014

Proceedings of the 16th International Conference on Enterprise Information Systems

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“…Indeed, the field of context-aware smart service systems is still an emerging field that covers different new research topics (Lim & Maglio, 2018). However, there is still a little focus on the context-aware smart service systems in the context of information systems, especially in business services (Le Dinh & Pham Thi, 2012).…”

Section: Context and Motivationmentioning

confidence: 99%

“…The proposed approach considers that a service consists of three service elements: service proposal, service consumption, and service operation (Le Dinh & Pham Thi, 2012). At the Network of service systems level, the service proposal element uses the knowledge and understanding to create and increase the values of business services in a service value creation network by applying effective management practices.…”

Section: Smart Service and Its Contextmentioning

confidence: 99%

“…As a result, the paper focuses on context-aware smart service systems and presents a knowledge model for context-aware smart service systems, called the context-aware knowledge model. This approach aims at organizing the domain and context-aware knowledge related to smart service systems into knowledge components based on the three levels of services: Services, Service system, and Network of service systems (Le Dinh & Pham Thi, 2012).…”

Section: Introductionmentioning

confidence: 99%

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A knowledge-based model for context-aware smart service systems

Dinh

Thi

Pham-Nguyen

et al. 2021

Journal of Information and Telecommunication

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The advancement of the Internet of Things, big data, and mobile computing leads to the need for smart services that enable the context awareness and the adaptability to their changing contexts. Today, designing a smart service system is a complex task due to the lack of an adequate model support in awareness and pervasive environment. In this paper, we present the concept of a context-aware smart service system and propose a knowledge model for context-aware smart service systems. The proposed model organizes the domain and context-aware knowledge into knowledge components based on the three levels of services: Services, Service system, and Network of service systems. The knowledge model for context-aware smart service systems integrates all the information and knowledge related to smart services, knowledge components, and context awareness that can play a key role for any framework, infrastructure, or applications deploying smart services. In order to demonstrate the approach, two case studies about chatbot as context-aware smart services for customer support are presented.

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“…The availability of the Internet and information technologies has encouraged new business strategies that take advantage of enterprises ability to create networks or to network with other enterprises [1]. One of the challenges faced by a network of enterprises is the development of interoperability between its members, which is highly correlated to the ability to use networked architectures to collaborate efficiently [2,3].…”

Section: Introductionmentioning

confidence: 99%

Research Methodology for Enterprise Interoperability Architecture Approach

Guédria¹,

Gaaloul²,

Proper

et al. 2013

Lecture Notes in Computer Science

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Abstract. As technology becomes more far-reaching and interconnected, the need of interoperability is becoming increasingly important. The Ontology of Enterprise Interoperability (OoEI) was defined as a scientific reference model regarding interoperability leading to a common understanding involving this topic. The OoEI was proposed in the general context of Enterprise Interoperability with high level concepts using the system theory. This needs to be enriched with concepts from Enterprise domain. The discipline of Enterprise Architecture (EA) advocates the use of models to support business services on enterprises. Among them, this work focuses on ArchiMate. In order to provide business services support, ArchiMate, should be amenable to analyze of various properties, as e.g. the interoperability requirements. This paper proposes a set of concepts covering the EA and interoperability domains. Through literature review and framework research, we identify key aspects of interoperability and EA and their associations, resulting in a reference conceptual model for integrated Enterprise Architecture Interoperability. The proposed model is defined based on the Design Science Research methodology. A case study illustration will be used for the evaluation as part of the research approach.

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Information-Driven Framework for Collaborative Business Service Modelling

Cited by 17 publications

References 26 publications

A Knowledge Management Framework for Knowledge-Intensive SMEs

A Knowledge Management Framework for Knowledge-Intensive SMEs

A knowledge-based model for context-aware smart service systems

Research Methodology for Enterprise Interoperability Architecture Approach

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