Information and Communication Infrastructures in Modern Wide-Area Systems

Wang, Weikang; Sun, Kaiqi; Zeng, Chujie; Chen, Chang; Qiu, Wei; You, Shutang; Li, Fangxing

doi:10.1007/978-3-030-54275-7_3

Cited by 13 publications

(2 citation statements)

References 48 publications

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“…Inaccessible, out-of-date, or out-of-date information, unsuccessful, inaccurate, or incomplete transactions, and different usability traps that trap users in endless loops of navigation are all examples of poor online experiences (Wang et al, 2021). Online shoppers may become extremely frustrated by websites with subpar or non-existent pre-or post-sales customer services, including call centers and online reviews.…”

Section: Introductionmentioning

confidence: 99%

Online Booking Services Assisted by Technology to Improve Customer Loyalty in Jordanian Five-Star Hotels

Alshammare¹,

Halim²,

Alsheikh³

2022

J. Professional Business Review

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Purpose: This study's goal was to examine how customer satisfaction at Jordanian five-star hotels served as a mediator between the effects of website quality and e-trust on customer loyalty. Design/methodology/approach: Questionnaires were the primary method used in the study for gathering data. The survey was created using data from earlier research and given to visitors staying at several five-star hotels in Amman, the country's capital. A convenience sample of 401 people received questionnaires from the researchers. The valid data was examined using Structural Equation Modeling (SEM) and SPSS V.25 (AMOS V.20). Findings: The study found a favorable relationship between website quality and customer loyalty as well as a positive correlation between e-trust and consumer satisfaction. Additionally, there is a direct correlation between customer satisfaction and loyalty. Research implications: Hotels should take steps to gain the public's trust if they want their websites to be regularly preferred by visitors. The website should also show a relationship between its target audience and the information and images about the hotel by consistently updating both. It has been demonstrated that users of online hotel booking websites exhibit higher levels of trust in websites. When a customer sees what to expect when staying at the hotel, their sense of risk reduces. Originality/value: In order to research the marketing function of hotel services, which today heavily rely on online hotel reservations, this study is a ground-breaking endeavor to improve the worldwide tourism industry. The results should spur Jordanian hotels to research the factors that influence customer loyalty for online reservations.

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Section: Introductionmentioning

confidence: 99%

Online Booking Services Assisted by Technology to Improve Customer Loyalty in Jordanian Five-Star Hotels

Alshammare¹,

Halim²,

Alsheikh³

2022

J. Professional Business Review

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“…This is a synchrophasor measurement system that collects real-time frequency, voltage magnitude, and phasor angle data using a sensor called Frequency Disturbance Recorders (FDRs, as shown in Fig. 2) [25,27,38,43,[48][49][50][51][52][53][54][55][56][57][58][59][60][61][62][63][64][65]. The measured frequency and voltage data are time-stamped using GPS signals and then transmitted to the data server located in University of Tennessee and Oak Ridge National Laboratory.…”

Section: A Measurement System Introduction -Fnet/grideyementioning

confidence: 99%

Calculate Center-of-Inertia Frequency and System RoCoF Using PMU Data

You

Liu

et al. 2021

2021 IEEE Power &Amp; Energy Society General Meeting (PESGM)

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The power system frequency is important for the system overall stability. However, there does not exist a single measurement point of the system frequency due to the distributed nature of the system inertia and the small inconsistency of different generator rotors' electrical speeds in one synchronized system. This paper proposed a new approach to calculate the system center-of-inertia (COI) frequency and the rate-of-changeof-frequency (RoCoF) more accurately using PMU data at multiple locations. The COI frequency and the RoCoF value were further used to assist fast estimation of the imbalance MW amount of a frequency event. Test results using actual measurements in the U.S. Eastern Interconnection system validated the effectiveness of the proposed method.

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Direct Marketing in the Kenyan Public Sector

Katuse

2023

Palgrave Studies of Public Sector Management in Africa

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Information and Communication Infrastructures in Modern Wide-Area Systems

Cited by 13 publications

References 48 publications

Online Booking Services Assisted by Technology to Improve Customer Loyalty in Jordanian Five-Star Hotels

Online Booking Services Assisted by Technology to Improve Customer Loyalty in Jordanian Five-Star Hotels

Calculate Center-of-Inertia Frequency and System RoCoF Using PMU Data

Direct Marketing in the Kenyan Public Sector

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