Influencing Citizen Coproduction by Sending Encouragement and Advice: A Field Experiment

Thomsen, Mette Kjærgaard; Jakobsen, Morten

doi:10.1080/10967494.2014.996628

Cited by 48 publications

(37 citation statements)

References 25 publications

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“…Conversely, a better understanding of public policy helps establish a motivational basis for compliance (Alford ; Van Eijk and Steen ). This is because citizens’ improved understanding of a policy likely corresponds to greater awareness of how the act of complying with the policy will benefit them or their community (Thomsen and Jakobsen ). To this end, a better understanding of a policy can incentivize compliance (Weaver ).…”

Section: Voluntary Policy Compliance and Policy Understandingmentioning

confidence: 99%

“…Aside from motivation, there is also evidence to suggest that understanding can help overcome constraints that would otherwise inhibit intentions to voluntarily comply. For example, greater policy understanding can help clarify what a citizen needs to do in order to comply with a policy (Thomsen and Jakobsen ).…”

Section: Voluntary Policy Compliance and Policy Understandingmentioning

confidence: 99%

See 1 more Smart Citation

Can Transparency Foster More Understanding and Compliant Citizens?

Porumbescu

Lindeman

Ceka

et al. 2017

Public Administration Review

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Voluntary policy compliance is an important yet rarely studied topic in public administration. To address the paucity of research, this article proposes and empirically tests a conceptual framework that ties policy transparency and policy understanding to voluntary policy compliance intentions. The reasoning is that the extent to which citizens understand a policy contributes to their intentions to comply with that policy. Further, the authors argue that policy transparency indirectly influences voluntary policy compliance intentions through a positive effect on citizens' levels of policy understanding. To enhance the validity of the findings, the authors assess these relationships across two policy domains. The findings reflect an indirect positive effect of transparency on voluntary compliance occurring through policy understanding. However, this emerged only for one policy domain. These results suggest that the effects of policy transparency on policy understanding and voluntary policy compliance intentions may depend on the policy domain.Acknowledging these important gaps in transparency and compliance research, the objective of this article is to examine how government transparency shapes citizens' voluntary policy compliance. As we will explain in greater detail later, voluntary policy compliance can be understood as citizens' willingness to comply with a government request related to a particular policy. In addressing our research objective,

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Section: Voluntary Policy Compliance and Policy Understandingmentioning

confidence: 99%

Section: Voluntary Policy Compliance and Policy Understandingmentioning

confidence: 99%

Can Transparency Foster More Understanding and Compliant Citizens?

Porumbescu

Lindeman

Ceka

et al. 2017

Public Administration Review

View full text Add to dashboard Cite

show abstract

“…Some studies suggested situational factors and showed that having access to resources (Jakobsen, 2013) and expecting personal benefits (Thomsen & Jakobsen, 2015) positively influence engagement in coproduction, whereas extrinsic rewards seem to have only marginal influence on the engagement of citizens (Voorberg et al, 2018). We expand on these findings and consider coproduction as a lowcost or multiple-exit situation (Latsis, 1972).…”

mentioning

confidence: 70%

“…Reference to the citizens' personal benefit, on the other hand, seems to have less impact on increasing coproduction behavior. For instance, a study has shown that the distribution of brochures about why it is beneficial to practice reading skills with children increased coproduction behavior in parents but only for a very short amount of time (Thomsen & Jakobsen, 2015). Likewise, offering financial incentives as a personal benefit increased coproduction in language classes for refugees but only marginally (Voorberg, et al, 2018).…”

Section: Situational Factorsmentioning

confidence: 99%

What influences the willingness of citizens to coproduce public services? Results from a vignette experiment

Hattke

Kalucza

2019

JBPA

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A growing body of literature has investigated the involvement of private and third-sector organizations in the provision and maintenance of public goods. Still, there is little empirical knowledge about the reasons for individual citizens to coproduce public services. Research discusses several motivational and situational factors as important antecedents. We elaborate on this framework and test the effect of the relationships proposed by the literature in a survey experiment by modelling a realistic coproduction situation in the context of city waste management. Our results show that general motivations are not a predictor of the individual willingness to coproduce, while context-specific self-efficacy, intrinsic, and prosocial motivation are. Furthermore, access to coproduction resources and expected personal benefits positively influence the willingness to coproduce, while performance delay has a negative effect. A post-hoc analysis identifies two distinct types of coproducers: a decisive type, whose willingness is most strongly influenced by intrinsic motivation; and a flexible type whose coproduction intention only depends on situational factors. These detailed insights yield valuable implications for public administrations that want to engage citizens in the provision of public goods.

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“…While their application in co-production research is still sparse, experiments hold much potential. In order to study the antecedents of coproduction of health care among service users or volunteers, researchers can, for example, randomly distribute information or materials targeting at increasing coproduction efforts (e.g., Jakobsen 2013; Thomsen & Jakobsen 2015), and map whether motivation and resources might be necessary and sufficient to enhance coproduction of health services among service users and volunteers. In this way, scholars might induce exogenous variation in antecedents of coproduction of health care to assess their true effects on actual coproduction behavior.…”

Section: Two Shortcomings In Existing Researchmentioning

confidence: 99%

Improving Service Provision - The Health Care Services' Perspective

Winter¹,

Thomsen²,

Schreyögg³

et al. 2019

SMR

Self Cite

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How to improve service provision in the health care sector is a question of high economic and social relevance, as the health service industry represents a major part of developed nations' economy and health care is a service virtually everyone is touched by in their life. The topic embraces different perspectives or levers, including the (re)organization of service provision, a stronger focus on the patient in the service delivery process, and the crucial role of employees in health service provision. We invited a group of well-renown scholars from different academic fields to share with us personal observations, empirical evidence, and interpretations of how to improve service provision in health care in the form of individual commentaries that cover the different perspectives. The resulting special research article includes motivations on why changes in the health care sector make service management research (smr) more relevant, it depicts implications (of smr) for health care organizations, and it outlines suggestions for future research. This article is designed to offer avenues for further service research on different perspectives for the improvement and professionalization of health care -a discipline in which joint efforts of service and health care researchers can have great societal impact.Health services are similar to other services in that they are characterized by intangibility, inseparability, perishability, and credence service. Yet health care also has uncommon characteristics that merit attention in service research, highlighted in the following.Customers are sick: Health care customers are usually ill and under stress. Under those circumstances, medical customers can be far more emotional, demanding, sensitive, and/or dependent than they would normally be as consumers. The combination of illness, pain, uncertainty, and fear and the one hand and relief, jubilation and thankfulness on the other influences their ability to make choices. Hence, decision-making is likely to be incomparable to other service situations. Customers are reluctant:In contrast to most other services, health care is a service that people need but do not necessarily want. Customer reluctance may affect quality of care, due to customer unwillingness to perform the coproducer role necessary for successful service provision, as well as service quality perceptions as customers might evaluate desired and dreaded services differently.Customers relinquish privacy: Health care services are inherently personal but not private. To receive the best possible care, patients may not only have to disrobe, but they may also have to discuss highly personal matters such as psychosocial issues, even with staff they are meeting for the first time.Customers need "whole person" service: Health care services need to be customized to fit not only a patient's medical condition but also the patient's age, mental condition, personal traits, preferences, family circumstances, and financial capacity/insurance status. Additionally, health care customers...

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Influencing Citizen Coproduction by Sending Encouragement and Advice: A Field Experiment

Cited by 48 publications

References 25 publications

Can Transparency Foster More Understanding and Compliant Citizens?

Can Transparency Foster More Understanding and Compliant Citizens?

What influences the willingness of citizens to coproduce public services? Results from a vignette experiment

Improving Service Provision - The Health Care Services' Perspective

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